Is it possible to also send to the agent's email any replies they make
at the same time as when they reply to a ticket & how to set up. We'd
like to confirm that the responses are in fact going out - due to our
3rd party mail system, this isn't always consistent and it'd give the
agent an easily r
Hi all, this is probally a very newbie question for you, but how do i
get the data on work units into a report? I dont see an option in stats
for it, I am using OTRS 2.1.2. Is it something i would have to custom
write a script for? I just want to be able to report on the amount of
time each of my t
i have done the changes via the sysconfig but now the changes are not in
the comfig.pm
where can i find them?
the changes i made in the sysconfig are
Customer::AuthModule::LDAP::Host: = the FQDN of the ldap server
Customer::AuthModule::LDAP::BaseDN: = the base DN
Customer::AuthModule::LDAP::UID
Please post you Config.pm file so we can have a look. I was having this
same error trying to authenticate to a Windows AD via LDAP, and got it
working last week.
-Tim
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Monday,
You need to personalize by first creating a new theme and then amending
the relevant .dtl files in that theme's folder: (eg for the header,
customer header.dtl)
each theme has a folder of its own in the following folder: \Kernel\Output\HTML
to create a new theme do this:
1. Copy the direct
Hi,
On Fri, Jan 05, 2007 at 10:00:55AM +0100, Jozsef Valkai wrote:
> In the last year we have upgraded our otrs to version 2.1.1, and we
> need change to 2.1.4 because this upgraded 2.1.1 version is not
> working properly. Is there any workaround to export database
> containing from 2.1.1 then im
Hello,
i finaly got the LDAP authentication working with Lotus Notes but now when
i login to customer.pl i get the error Panic! No UserData!!! and my log
says
CustomerUser: ** authentification ok (REMOTE_ADDR: *.*.*.*).
does anyone know how i can solve it?
Regards
Richard Bosch
***
how I can prevent that a agent it can modify the preferred tails in the
preferences?
Thank's___
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