RE: [otrs] Info about Hardware

I run an OTRS installation (2.1.5) on a Compaq DeskPro P3, 500Mhz, 512mb, 20Gb (FC5, Apache2, MySQL 5) 75 queues and 60.000+ tickets a year. No problem at all Regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Hellebust, Dan Verzonden: donderdag 8 februari 2007

RE: [otrs] Info about Hardware

I'm running my system on a Debian system with a P4ht 2.4Ghz, 1GB RAM and a 80GB (raid1) HD set. It has a external connection of 100mb and I get somewhere between 100-200 tickets per day and my load never goes over 1%. /**/ Dan Hellebust Information Specialist I Admi

[otrs] Info about Hardware

Roger FHello friends. I am trying to install a servant OTRS, usual of Network Hat 8 but the necessary thing, but I hope to reach some 500 daily about 50 clients but tikets by much. somebody has some idea that servant I need? I will thank for them. Roger F. Ham Operaciones GCS Tel. (504)5

[otrs] Automatic BCC on Answer - Selective

Hello list, I would like to set up the following scenario on a per-queue basis - has this been implemented yet? Scenario: Any time an agent sends an answer from queue FOO, automatically add [EMAIL PROTECTED] to the BCC field by default. Please let me know if anyone has this working - we're

[otrs] Send customer notification also to admin mail address

Hi all, I need some help about configuring OTRS system. I tried to insert the feature to send the notification customer e-mails (new-owner e-mail and so on) also to admin mail (in cc) for my purpouse, but I'm not capable to do it. Could someone help me to solve the problem? Thanks so much T

[otrs] Impossible to upload files with the frontend

08-02-2007 Dear all OTRS users, we've go an issue: our customers are unable to upload files bigger than 1 MB through the web frontend. It is strange because the "WebMaxFileUpload" option is set to 1024 * 1024 * 5 (as default). The user doesn't get a "Connection" timeout error, so I think the f

[otrs] add customers

Hi, I´m new using OTRS and I´want to know if is possible to add a new customer without configure admin group for a user.. In a lower level profile this option is not allowed. regards Pablo ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

R: [otrs] OTRS and MS SQL Server

Hi, in order to let the MSSQL sripts work I had to do these mods: - First of all the scripts work only on SQL 2005, due to the "var(max)" function which was introduced with this latest version - Changed "system_user" in "system_user2", as suggested on OTRS site - the otrs-schema-post.ms

R: [otrs] OTRS and MS SQL Server

-- - initial_insert.sql USE OTRS GO -- -- -- initial_insert.sql - provides initial system data -- Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ -- -- -- $Id: initial_insert.sql,v 1.52.2.1 2007/01/17 12:11:57

R: [otrs] OTRS and MS SQL Server

-- - otrs-schema-post.mssql.sql USE OTRS GO -- -- -- database: mssql, generated: Mon Aug 28 00:13:30 2006 -- --

R: [otrs] OTRS and MS SQL Server

-- - otrs-schema.mssql.sql USE OTRS GO -- -- -- database: mssql, generated: Mon Aug 28 00:13:30 2006 -- --

Re: Database pruning (was: RE: [otrs] Ticket history table full error)

Jason B. Loven wrote: Is there a quick way to tell? You could for instance run an SQL query like this: SELECT COUNT(*) FROM otrs.ticket; Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing lis

RE: Database pruning (was: RE: [otrs] Ticket history table full error)

Is there a quick way to tell? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny Sent: Wednesday, February 07, 2007 8:06 PM To: 'User questions and discussions about OTRS.org' Subject: RE: Database pruning (was: RE: [otrs] Ticket hi