Re: [otrs] Upgrading from Source 2.1.3 - 2.1.6

If you actually read my previous email you will see that I asked about upgrading from Source, I don't use RPM's, in particular it is a Gentoo machine but OTRS is not installed using the ebuild, it is installed from the source bundle. Steve Jeff Shepherd wrote: Download the RPM to the desktop

[otrs] Agent add Note and notifications

Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note?? Thanks Davide Bortolini . [EMAIL PROTECTED] phone: +39 0422 784784 - fax: +39 0422 784788 DOpla S.p.A. Via Nuova Trevigiana, 126 Casale sul Sile (TV) -

[otrs] Agent add Note and notifications

Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note?? Tahnks Davide Bortolini System Administrator [EMAIL PROTECTED] phone: +39 0422 784784 - fax: +39 0422 784788 DOpla S.p.A. Via Nuova Trevigiana, 126

RE: [otrs] Agent add Note and notifications

Hi Davide, From my understanding, the purpose of notes is to add data to the ticket that agents can see, but the customer cannot. The 'Compose Answer (email) adds information to the ticket like a note, but also sends it to the customer. Dave -Original Message- From: Davide

Re: [otrs] UI text change

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi John, John Blumel schrieb: I was wondering if there is an easy way to change the label on the Customer Comment field, throughout the Web UI, from Comment to Phone Number? If not, what's the best hard way? the simple way AFAIK is to change the

Re: [otrs] Upgrading from Source 2.1.3 - 2.1.6

Anyone any ideas of which config files I need to rescue? Thanks Steve Steven Carr wrote: What is the procedure for upgrading from source, the UPGRADING document doesn't seem to contain any information on this. In particular I know it should be a basic drop the new files over the top

RE: [otrs] Upgrading from Source 2.1.3 - 2.1.6

I've just gone from 2.1.5 to 2.1.6, and kept the following .. Kernel/Config.pm Kernel/Config/Files/ZZZAuto.pm Kernel/Config/Files/ZZZAAuto.pm Scripts/apache2-httpd.include.conf Scripts/apache2-perl-startup.pl Hope that helps, Dave -Original

[otrs] eMails with wide characters blocking mailbox

Hello, I got an OTRS installation on a Redhat ES Linux 4 box. This OTRS fetches mails from our Exchange 2003 server. Sometimes there are mails with special characters in the subject header. The OTRS PostMasterPOP3.pl will fail on these mails and thus no tickets will be fetched until this

Re: [otrs] Agent add Note and notifications

You should also be able to change the note to note-external with the same effect. On 3/9/07 04:01, David Sexton [EMAIL PROTECTED] wrote: Hi Davide, From my understanding, the purpose of notes is to add data to the ticket that agents can see, but the customer cannot. The 'Compose Answer

RE: [otrs] Agent add Note and notifications

I thought that note-external is intended to show information coming in from an external source, like a reply from a supplier's helpdesk system. These are also not sent to your customer Or is my installation not working properly? Dave -Original Message- From: Salvador Manzo

Rif: Re: [otrs] Agent add Note and notifications

Yes, but the customer didn't receive an email. It's only able to view note. I would like to notify the customer when a note is added! Davide Salvador Manzo [EMAIL PROTECTED] Inviato da: [EMAIL PROTECTED] 09/03/2007 17.20 Per favore, rispondere a User questions and discussions about

Re: [otrs] Re: otrs Digest, Vol 44, Issue 18

After preparing some of my queries, I actually started seeing if there was any updated eclipse tools and I think I found one that looks really nice and very portable - its called BIRT (http://www.eclipse.org/birt/phoenix/) I'm quickly picking up on it! On 3/8/07 3:06 PM, Bas Rijniersce [EMAIL

RE: [otrs] Agent add Note and notifications

note-external is intended to be viewed from the customer interface. If it is note-internal then it can only be viewed by the agents though the agent interface -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Sexton Sent: Friday, March 09, 2007 11:23

[otrs-de] Englischer begriff fehlt (beim Dateianhang steht Durchsuchen...)

Hi. Kann mir einer sagen, in welcher Datei die Übersetzungen der einzelnen Sprachen stecken? Ich habe nämlich das Problem, das wenn ein Kunde Englisch als Sprache wählt, er beim erstellen eines tickets und dem einfügen eines Anhangs der Button Durchsuchen... Deutsch bleibt. Alles andere wird

Re: [otrs-de] Englischer begriff fehlt (beim Dateianhang steht Durchsuchen...)

hi Stefan, das ist dein Browser, der das macht ;) Das ist ein Standard-Button aus HTML. Gruß, Patrick Stefan Borgwedel schrieb: Hi. Kann mir einer sagen, in welcher Datei die Übersetzungen der einzelnen Sprachen stecken? Ich habe nämlich das Problem, das wenn ein Kunde Englisch als Sprache