[otrs] Question

Hi all, I've been testing otrs for a while now and it seems to fit the bill. The faq module is also very nice but we want to add new categories to this system when creating a new article. For instance: Now when you create a faq article you can choose between : internal / external and public as

[otrs] Why agents can add clients?

Hi All, Before go to production with otrs we are testing it and some doubts are appearing. I don't want my agents are able to add clients, why they see the clients link icon on the menu bar? The only way i found to is removing "rw" permission, but i need this permission for the agents to see the

Re: [otrs] PDF problem

Hi Andy, thank you very much, it's working now. Regards, Vince. 2007/3/29, Andy Lubel <[EMAIL PROTECTED]>: Reach into CPAN and download the module! #perl -MCPAN -e shell Cpan> install PDF::API2 Check the manual page 17, for more information. HTH, Andy On 3/29/07 4:27 AM, "Vicente Barbera

Re: [otrs] PDF problem

Reach into CPAN and download the module! #perl -MCPAN -e shell Cpan> install PDF::API2 Check the manual page 17, for more information. HTH, Andy On 3/29/07 4:27 AM, "Vicente Barbera" <[EMAIL PROTECTED]> wrote: > Hi All, > > i am having this error on log: > > PDF support activated in SysCon

[otrs] Ticket Notification Scheduling and SubQueues questions

Hi All I am evaluating OTRS 2.1.6 (on Gentoo Linux server, installed from source) for use in my company and have couple questions [Question 1] What I am looking for is the ability to choose email addresses based on the time/day. Basically Monday - Friday the ticket notifications for some queue wil

[otrs] Problem with OTRS 2.1.6 / Internet Explorer 6 / HTTPS / DNS

Hi Friends, I had problems with Internet Explorer 6 and Otrs 2.1.6. When I try to open a customer ticket IE6 send me this error Server not found or dns error. I use https. With Firefox and IE7 I don´t have this problem. Any Ideia? Marcos Mina Kamada _

[otrs] AD Authentication question

I have noticed in the system log that user's passwords are in clear text. Does anyone know how to change this? Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.

[otrs] moving tickets

Hi, After a ticket is moved to another queue, the user is still zoomed into that mail. This is kind of confusing and we would much prefer that we could be brought to a different view after moving a ticket - the "locked tickets view" is what we would most prefer. I've looked through the Sys

[otrs] Error on QueueView with new upgrade

Hi All , Ok so we decided to build a secondary OTRS system , sort of as a reference archive to our production system. I basically did a clean install of 2.1.6 on FC5 , copied over the 2.0.4 database and article data , followed the instructions of the UPGRADE.txt document to upgrade the databa

[otrs] PDF problem

Hi All, i am having this error on log: PDF support activated in SysConfig but cpan-module PDF::API2 isn't installed! Thu Mar 29 09:27:49 2007 error OTRS-CGI-10 Module 'PDF::API2' not found! otrs is installed in a freebsd box, who knows what port i need to solve this? Regards, Vince. __