Re: [otrs] New ticket notifications

The agent has to have the queues selected in "My Queues" and "New Ticket Notification" set to yes in their preferences is all i believe was necesesary for it to send notifications about open, owner-less tickets Mike Chad Roth wrote: Mike, How do you get it to send notificiation to agents for

RE: [otrs] New ticket notifications

Mike, How do you get it to send notificiation to agents for open tickets w/ no owners? I haven't got that far yet. Thanks, Chad Chad Roth Advisen 205 East 42 Street New York, NY 10017 1.212.897.4792 (d) 1.917.428.8966 (c) [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED]

[otrs] New ticket notifications

Hi, I'm currently running OTRS 2.1.4, and would like it to send e-mail to agents about new tickets for _every_ ticket, no matter it's state or owner/etc Currently, I have only been able to get OTRS to send us notifications for open tickets with no owner, but would like it to notify us of any ti

[otrs] OTRS V2.1.6: no Emails with Windows Exchange

Hello to all, trying to get comfortable with OTRS, I used to test version 2.0.4 with Windows2003 and Exchange Server 2003 during the last weeks. Receiving and sending Emails went fine. I had the old version completely uninstalled recently and version 2.1.6 installed via the Windows installer.

[otrs] Re: Why agents can add clients?

Who can help me with this? Is normal that agents can add clients? I would like that agents could not add clients, they shouldn't have permissions to create new clients. Regards, Vince 2007/3/29, Vicente Barbera <[EMAIL PROTECTED]>: Hi All, Before go to production with otrs we are testing it a

[otrs] PDF output

Hi all, i am going on testing otrs, is there any way to change the pdf output? I mean create my own pdf with company logo and change the pdf layout. Thank you, Vince. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.or

RES: [otrs] Agents do not receive the notification for email activatingthe CustomerGroupSupport

Hello, I have the same problem here. A ran a number of tests after install but BEFORE enabling CustomerGroupSupport and everything went fine. But soon as I enabled the feature, new tickets stopped triggering a notification email. I gave users access to all queues, but nothing changed.

Re: [otrs] Invalid signatures are still valid...

Is there anyone that can help with this? Thanks! -Jeff Jeff Shepherd wrote: Hello, We have several signature files that we use for different agents due to the department that they are in. Some of the Agents have elected to use the default signature lines, while others have their own. The

[otrs] AW: moving tickets

Hi, I never got a response to this. Did I some how miss the response? Thanks! Tabitha _ Von: Tabitha Stang [mailto:[EMAIL PROTECTED] Gesendet: Donnerstag, 29. März 2007 14:01 An: 'User questions and discussions about OTRS.org' Betreff: moving tickets Hi, After a tick

Re: [otrs] OTRS default charset UTF-8, email with pdf attachment in iso-8859-2 -> otrs fetches only body msg without pdf attachment

Hallo. Is there already a bugreport for this? If not, please make one. http://bugs.otrs.org/index.cgi -- Mit freundlichen Grüßen André Bauer System: Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.1.6 T> On OTRS Version 2.0.4p01-17 (d