[otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

Mike Dent schrieb: On 5/10/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: Mike Dent schrieb: > On 5/9/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> Mike Dent schrieb: >> > On 5/8/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> >> Mike Dent schrieb: >> >> > On 5/8/07, Shawn Beasley <[EMAIL PROTEC

[otrs] Error when closing tickets

I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening? Software error: Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255 For help, please send mail to the webmaster ([EMAIL PROT

RE: [otrs] No $ENV{REMOTE_USER}

are you trying to use NTLM integrated login? -Andy Lubel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, May 10, 2007 11:04 AM To: otrs@otrs.org Subject: [otrs] No $ENV{REMOTE_USER} Hi List, I'm try t

RE: [otrs] Another newbie question (blamy!)

Hi F, On installation process che all modules are well installed with: localhost# cd /opt/otrs/bin localhost$ ./otrs.checkModules.sh The answer to this command: “…ok” If any Perl module is not installed then: localhost# cd /opt/otrs localhost# perl –MCPAN -e shell; Then install the module you need

RE: [otrs] Another newbie question (blamy!)

Look at the OTRS manual install instructions. Something like this: #perl -MCPAN -e shell perl> install Net:LDAP perl> install XML::Parser Packagemanager (in OTRS) has nothing to do with perl. If you still have problems do a #uname -a For us so we can see what OS you are using as well as elabor

Re: [otrs] Another newbie question (blamy!)

Filippo Fiorani wrote: > I've installed OTRS 2.04 with a few modules missing, see list below: > > Net::LDAP ... not installed! (for directory authentication - not required) > GD ... not installed! (for stats - not required) > GD::Text ... not installed! (for stats - not required) > GD::Graph ...

[otrs] Another newbie question (blamy!)

Hi there, I've installed OTRS 2.04 with a few modules missing, see list below: Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stat

[otrs] Time interval in Stats doesn't work

Hi everyone, I have a problem with the stats I'm trying to run with OTRS 2.1.4. I've got the X-axis value set to create time, and I want to run a day-by-day ticket analysis of tickets in a given queue. I've set the scale to allow me either Months or Days, and I've deselected the "Fixed" field

[otrs] Customer id's?

Hi, is it possible to have the customer ID's automatically incremented when adding a customer? I'd like mine to all start at UBE1 and for each customer increment 1. Thanks Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://l

Re: [otrs] Recepients in Answers

On Thursday 10 May 2007 17:38:59 [EMAIL PROTECTED] wrote: > Hi Guys, > > I've got a question somebody might be able to answer. > > I want to create a Answers where the recepients are already entered. Does > somebody know if this is possible?? > > Kind Regards I'd like to do this too, but didn't fi

[otrs] Recepients in Answers

Hi Guys, I've got a question somebody might be able to answer. I want to create a Answers where the recepients are already entered. Does somebody know if this is possible?? Kind Regards Thorsten Dannhausen IT Solution Manager Organisation / IT __

[otrs] No $ENV{REMOTE_USER}

Hi List, I'm try to setup OTRS using Microsoft LDAP as Backend for Customer & Agents. For the Login I want to use Http Basic Auth. By now I can login with my LDAP-User, but when I activate the following lines $Self->{AuthModule}=Kernel::System::Auth::HTTPBasicAuth; $Self->{Customer::AuthM

[otrs] Tickets appearing in the calendar?

Hi, What is the purpose of the calender choice/button in the Queue admin? I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done? Thanks Mike ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

On 5/10/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: Mike Dent schrieb: > On 5/9/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> Mike Dent schrieb: >> > On 5/8/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> >> Mike Dent schrieb: >> >> > On 5/8/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> >> >

[otrs] Ticket Age

Is it possible to count ticket age only during working hours? -- Matas Labasauskas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

Mike Dent schrieb: On 5/9/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: Mike Dent schrieb: > On 5/8/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> Mike Dent schrieb: >> > On 5/8/07, Shawn Beasley <[EMAIL PROTECTED]> wrote: >> >> Mike Dent schrieb: >> >> > Hi, >> >> > I'm new to OTRS, so please f

RE: [otrs] Performance of web interface?

mod_perl is ok if you only have one instance of it called per apache instance. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, May 10, 2007 6:17 AM To: User questions and discussions about OTRS.org Subjec

[otrs] Cron jobs creating error email? - GenericAgent.pl & UnlockTickets

Hi, since I installed the cron jobs for user OTRS, I am now getting several emails with an error in them. the error is:- DBI::db=HASH(0x871f038)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /opt/otrs/Kernel/Sy

[otrs] [Fwd: OTRS Configuration]

Any reply ? Original Message Subject: OTRS Configuration From:[EMAIL PROTECTED] Date:Wed, May 9, 2007 4:07 pm To: otrs@otrs.org -- Hi, I have confi

Re: [otrs] Performance of web interface?

Mike wrote: > Ahh, it looks like I am using the CGI config. I assume I can just > reconfigure apache > and my otrs startup to use mod_perl as outlined in the README.webserver ? > I dont need to do a fresh install of OTRS?? No, you don't need to reinstall OTRS. Change your apache config to use mod

Re: [otrs] Performance of web interface?

On 5/10/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Mike wrote: > Since installing OTRS recently I've noticed the speed of the web > interface has been a touch on the slow side. > There seems just under a 4 second delay after clicking a button/link > in OTRS before the page is loaded. > The

Re: [otrs] Performance of web interface?

Mike wrote: > Since installing OTRS recently I've noticed the speed of the web > interface has been a touch on the slow side. > There seems just under a 4 second delay after clicking a button/link > in OTRS before the page is loaded. > The box I am running it on is a VIA EPIA 600Mhz with 512mb > o

[otrs] Performance of web interface?

Hi, Since installing OTRS recently I've noticed the speed of the web interface has been a touch on the slow side. There seems just under a 4 second delay after clicking a button/link in OTRS before the page is loaded. The box I am running it on is a VIA EPIA 600Mhz with 512mb of ram. Not the most