[otrs] Signature before reply message

How do you setup OTRS 2.1.7 to place the signature above the reply message instead of below? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otr

RE: [otrs] Some of my remaining OTRS questions.

I posted it yesterday but the moderators have to release it because of the size. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Dent Sent: Saturday, May 12, 2007 2:16 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Some of m

Re: [otrs] Some of my remaining OTRS questions.

On 5/12/07, Maurice James Ny <[EMAIL PROTECTED]> wrote: Customers will only receive a ticket on moving queues if you enable it. "Customer Move Notify". The Doc I sent you explains how to customize the close message. Am I missing something? Hi, sorry I dont think I got that document? Where did

RE: [otrs] Some of my remaining OTRS questions.

Customers will only receive a ticket on moving queues if you enable it. "Customer Move Notify". The Doc I sent you explains how to customize the close message. Am I missing something? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Dent Sent: Friday

RE: [otrs] OTRS Configuration

Hi, The details are as follows : OS : Redhat 9 Apache : httpd 2.0.52 mod_perl : 2.0.3 otrs : 2.1.7 Thanks, Shrinivas. > What operating system are you running? I ran into the same problem and I > think I may have the solution > > -Original Message- > From: [EMAIL PROTECTED] [mail

[otrs] Entering a ticket without sending contents to users email?

When entering a phone ticket for an existing customer, a copy of the ticket is sent to the user. Is it possible for them to still receive a message from OTRS telling them a ticket has been created with the number in etc. i.e. the auto response on create new ticket *but* not have the message you t