RE: [otrs] Error when closing tickets

It might sound crazy, but I removed the line of code from Email.pm that the error is referring to and it solved it. I logged into the CVS and compared Email.pm from this version of OTRS 2.1.7 to the last version that I was using 2.1.5. Look at the following link: http://cvs.otrs.org/viewvc.cgi/otrs

Re: [otrs] Selecting all messages in Junk queue?

It might be easier to run that as a Generic Agent job. On 5/25/07 11:15, "Mike Dent" <[EMAIL PROTECTED]> wrote: > Hi, > how can I select all mesages in a queue so I can perform bulk action on them? > Surely I dont have to go to each message, tick the box, click OK > before they are selected? >

[otrs] Selecting all messages in Junk queue?

Hi, how can I select all mesages in a queue so I can perform bulk action on them? Surely I dont have to go to each message, tick the box, click OK before they are selected? thanks Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

RE: [otrs] Well after i fixed the bug, i get this

Well I got it fixed. I missed some CPAN perl modules. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of LQ Marshall Sent: Thursday, May 24, 2007 8:02 PM To: 'User questions and d

[otrs] Forwarding customer email to agents

Hi list, We are trying to setup otrs to use in our company. Our support team is split over different customer sites and don't always have an access to the Web. So, we would like to use OTRS with email. As far as we tested it, it works correctly. But in our case, we need that an agent could direc

[otrs] dtl:block:TicketFreeText

Hi People, does anyone know if it is possible to show the ticket free text section on the AgentTicketPhone.dtl - I have added the following onto this but it does not appear, am I doing something wrong? $Data{"TicketFreeKeyField"}: $Data{"Ti

RE: [otrs] Well after i fixed the bug, i get this

Yeah, it is. I wish it was something as easy as that but I have the feeling that it's not. :-( Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of LQ Marshall Sent: Thursday, May 2

RE: [otrs] Email config with OTRS

I recall that I neglected to set the preferences correctly for the user. There are several selections there which enable/disable the notifications for various queues and other conditions. All of your selections must be highlighted (use crtl+)! (Don't forget the 'My Queues" selections.) Although

Re: [otrs] Company tickets

Carlos Oyarzabal wrote: Are company tickets grouped by domain ([EMAIL PROTECTED]) ? Can any customer user with the same domain acces to all company tickets? No, OTRS doesn't look at the domain. Use the same CustomerID for all users from a specific company. Nils Breunese. PGP.sig Desc

[otrs] Email config with OTRS

Hi everyone I've just installed OTRS here (here = SANBI, a small academic institute in South Africa) to help with our support tracking needs (we've got about 50 staff / students and half a dozen servers, managed by two sysadmins). One of our main requirements is email based access - i.e. some

[otrs] Disable customer notifications

Hi list, How can I disable CUSTOMER notifications ? I have search in doc, system config, and google, but I don't find anythings. Strange ! Thanks in advance for your help. Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbour

Re: [otrs] Changing the mail address of the notifications

Hi, If you have OTRS 2 you can modify this here: System Configuration : Framework : Core : NotificationSenderEmail and NotificationSenderName I do it on OTRS 2.1.7 and it works. Hope it's help. [EMAIL PROTECTED] a écrit : Tobias. I did what you suggested, but nothing happened. Any idea

RE: RE: RE: [otrs] Notfication email

I've changed the file "C:/OTRS/Kernel/System/Web/InterfaceCustomer.pm" as like below: (plz notice that I have a Window server, if you use linux or unix, the path of the file will not be C:/OTRS/etc.) In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: $Self->{Gr