thanks a lot
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de
Nils Breunese (Lemonbit)
Envoye : mardi 26 juin 2007 13:36
A : User questions and discussions about OTRS.org
Objet : Re: [otrs] Viewing all tickets in a queue
Raphael Condom wrote:
> I didn't fi
I have been trying to insert a image in the header portion of the css.dtl
but the image is repeating even though I have the background-repeat set to
no-repeat. Has anyone successfully done this?
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Arc
Hello,
I want to insert users into 'otrs.customer_user' but with my own identifiers
so I used this php script
http://tutorial.riehle-web.com/scripts/show.php?latest=md5crypt to convert a
normal password into a md5 encrypted password as used by otrs
authentication.
Unfortunatelly, I can't gener
Digest of best practices
Pending State (when):
- Customer Action: A task or additional info was required to the user
customer to continue with the case resolution.
- Supplier Action: Additional info was required to the supplier.
- Scheduled Task: A task was scheduled and the user Agent is wai
Raphael Condom wrote:
I didn't find the right parameter Status/View from the Sysconfig.
Could you give me more information.
Admin -> SysConfig -> Group: Ticket ->
Frontend::Agent::ModuleRegistration -> enable
Frontend::Module###AgentTicketStatusView.
You could also have used SysConfig's
Hello,
I didn't find the right parameter Status/View from the Sysconfig.
Could you give me more information.
Thanks !
Raph,
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de
Mark Moore
Envoyé : lundi 25 juin 2007 17:20
À : User questions and discussions about OTRS.org
Objet : Re: [
Steven Carr wrote:
That still kinda doesn't answer my question as the "Customer Pending"
state doesn't exist, the "pending reminder" state is to remind the
agent
to do something, not the customer.
Anyone else got any ideas?
I believe OTRS currently doesn't have the feature you're looking f
tatat tanakanok wrote:
In the Example,OTRS's Ticket Zoom View shows only one message in
this page.
I would like the OTRS's Ticket Zoom View to show all messages in
the ticket in one page.
How can I do that?
The ticket zoom is especially there for zooming in on a single
ticket. If you
That still kinda doesn't answer my question as the "Customer Pending"
state doesn't exist, the "pending reminder" state is to remind the agent
to do something, not the customer.
Anyone else got any ideas?
Steve
Gabriele D'Andrea wrote:
> Steven Carr wrote:
>
>> Is it possible within OTRS to co
In the Example,OTRS's Ticket Zoom View shows only one message in this page.
I would like the OTRS's Ticket Zoom View to show all messages in the ticket
in one page.
How can I do that?
Thank you for your help.
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Matthew Joyce wrote:
Can anyone confirm whether or not OTRS v2.2 can run on Debian Etch ?
I see there is a v2.2 package in experimental, but I need to run it
in stable.
http://packages.debian.org/cgi-bin/search_packages.pl?
searchon=names&version=all&exact=1&keywords=otrs2
I'm happy to hav
Hi.
Thanks for the help.
Have you guys needed to include a schema file into slapd.conf in order to
OTRS search well at the LDAP directory?
Can you send a user ldif template for me to see if i'm doing something wrong
at the user's creation?
Cheers,
P.S.G.
On 6/26/07, [EMAIL PROTECTED] <[EMAIL PRO
Sorry to take so long to reply. I'm afraid I didn't bookmark any URLs but found
them all on google.fr with "otrs ldap" - many were in french . . .
Here's the Config.pm that works for me - let me know if anything is not clear:
# #
# insert your
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