[otrs] Survey Package in OTRS

In the Package Manager, i have installed the survey package in otrs, my question is how do deploy the survey questionair i setup so others can see/use it? _ Express yourself instantly with MSN Messenger! Download today it's FREE!

Re: [otrs] Howto receive email notifications?

Rui Lopes wrote: I have to hope, cause I don't known how to fix it myself :-( I found a bug report similar to mine yesterday. Its at: http://bugs.otrs.org/show_bug.cgi?id=977 I hope it'll be fixed soonish :-) If you don't know how to fix it yourself, you don't have to hope, but you hav

[otrs] customer.pl show extra lines on ticket viwer

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello, Its normal for the custumer.pl to show extra lines on the articles displayed? I've placed an example at: http://ruilopes.com/tmp/extra-lines-on-custumer.pl.jpeg I'm talking about those extra line that follows each line of the ticket articl

Re: [otrs] Howto receive email notifications?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Nils Breunese (Lemonbit) wrote: > Rui Lopes wrote: > >> Gabriele D'Andrea wrote: >>> Well, have you tried removing the ' ? >> >> The '' does not matter, what matters is that inside the >> group_customer_user.user_id column you only have strings (eg: >

[otrs] Forward verbatim articles on notification?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello, How can I configure OTRS to forward the verbatim ticket article that was sent (either by email or the web interface) by the customer or agent? Like a mailing list software (of course, modifying the subject -- and probably other email fields --

Re: [otrs] Submit a follow up to ticket creation notification by email

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello, Gabriele D'Andrea wrote: > Have you configured a POP3 account for OTRS to retrieve mails from? > > You can do so in the Admin menu, [ PostMaster POP3 Account ] > > Once you configure such account, every mail fetched from that address, > beco

Re: [otrs] Howto receive email notifications?

Rui Lopes wrote: Gabriele D'Andrea wrote: Well, have you tried removing the ' ? The '' does not matter, what matters is that inside the group_customer_user.user_id column you only have strings (eg: [EMAIL PROTECTED]) and not numbers (eg: 2), which leads me thinking that the whole SQL statemen

Re: [otrs] Howto receive email notifications?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Gabriele D'Andrea wrote: > Well, have you tried removing the ' ? The '' does not matter, what matters is that inside the group_customer_user.user_id column you only have strings (eg: [EMAIL PROTECTED]) and not numbers (eg: 2), which leads me thinking