[Ticket#2007090377000072] [otrs] Massmerge [...]

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > Kaiser, Hans wrote: > > is it possible to define a Massmerge by the GenericAgent? If so, how? > > I am running otrs 2.04 ubuntu dapper default setup. > Your e-ma

Re: [otrs] Massmerge with GenericAgent?

Kaiser, Hans wrote: is it possible to define a Massmerge by the GenericAgent? If so, how? I am running otrs 2.04 ubuntu dapper default setup. Hello again, is there no possibility to use the merge in the genericAgent? Isn't it possible? It would be kind, if I could get

[Ticket#2007090377000054] [otrs] internal tick [...]

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > > Hi, > > is there a way to use otrs for internal tickets between 2 agents? > > I tryed different ways: I created 2 new "personal" queues for each agent and > 2

[otrs] internal tickets agent > agent

Hi, is there a way to use otrs for internal tickets between 2 agents? I tryed different ways: I created 2 new "personal" queues for each agent and 2 new external email address to use it as the recipient address for a new ticket, but it did not worked. In my mind it should be an option to use

[Ticket#2007090377000036] [otrs] Re: no mail w [...]

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > Hello, > > Is there someone who can help me with this problem?? > > greetings, Rene > Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

[otrs] Re: no mail when a new ticket is created

Hello, Is there someone who can help me with this problem?? greetings, Rene 2007/8/30, DupliPrint, CD en DVD duplicatie <[EMAIL PROTECTED]>: > > Hello, > > I've made some new queues (for example 'hardware problems') and new > groups ('intern users' and 'extern users') > > When I connect the q

[Ticket#2007090377000018] [otrs] Massmerge [...]

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > > > is it possible to define a Massmerge by the GenericAgent? If so, how? > > > > I am running otrs 2.04 ubuntu dapper default setup. > > Hello again, Your e-mail

Re: [otrs] Massmerge with GenericAgent?

> is it possible to define a Massmerge by the GenericAgent? If so, how? > > I am running otrs 2.04 ubuntu dapper default setup. Hello again, is there no possibility to use the merge in the genericAgent? ___ OTRS mailing list: otrs - Webpage: http://otr