Re: [otrs] How to Keep E-mails in Mailbox

Harry Cruz wrote: Thanks a lot folks for the answers! Having a separate mailbox is a good way, but I thought there could a way to "hack" PostmasterPOP3.pl so that it could just leave any mail received there. Has anyone got to do that? Then PostmasterPOP3.pl would have to check every mai

Re: [otrs] How to Keep E-mails in Mailbox

Thanks a lot folks for the answers! Having a separate mailbox is a good way, but I thought there could a way to "hack" PostmasterPOP3.pl so that it could just leave any mail received there. Has anyone got to do that? Regards, Harry 2007/9/11, Maciej Loszajc <[EMAIL PROTECTED]>: > > I've insta

[otrs] Statistics - How much replies wrot a single agent

Hi all, First, thank you all for your efforts so far. Our ticketing system went live this week and it's running fine with all your tips. One last thing is still unclear for me. Since several external agents are loggin into our system, we have to create weekly reports, how much replies a

[otrs] otrs set sender to <> using -f

Hi, Im having a problem where a spamfilter triggers on the fact that OTRS does not set any sender on the autoresponse emails, it seems to be missing (no null-header or sender address) In the server logs i get '... otrs set sender to <> using -f ...' which is most likely the cause of this i gue

Re: [otrs] How to Keep E-mails in Mailbox

I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? In my system I created 2 mailboxes. Main one and backup one. OTRS is fetching mails only from first one. At the same time all emails coming to main account

Re: [otrs] How to Keep E-mails in Mailbox

Harry Cruz wrote: I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? The manual doesn't address this issue and I'd like to keep a copy of all e-mails within the mailbox. You'll have to send another c

RE: [otrs] define Customer Data Fields in Config.pm

http://konsa.ath.cx/otrs/customer.pl here i add telephone filed correctly with this --> http://doc.otrs.org/2.1/en/html/x1622.html#customer-self-registration-custom MSN: [EMAIL PROTECTED]: http://www.consadori.com > Date: Tue, 11 Sep 2007 14:32:00 +0200> From: [EMAIL PROTECTED]> To: > otrs@

[otrs] How to Keep E-mails in Mailbox

Hello, everyone! I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? The manual doesn't address this issue and I'd like to keep a copy of all e-mails within the mailbox. Any help is appreciated, Harry Cruz B

[otrs] define Customer Data Fields in Config.pm

Hallo, i want to have more Data Fields for the Customers, Telephone Number and Cost Unit. I tried to Paste and modify the Code from the Admin manual, Part 11.2.1, but that does not work on my system ( Windows XP, OTRS 2.2-Installer ) On the First Run of the Script i get an internal Server Error

[otrs] Link to call me for free

I am using jaxtr, and if you also sign up, we can talk for free on the phone at any time. -shay P.S. Here is the link to sign up: http://www.jaxtr.com/user/ticket?n=T3ikb9l2c8mex&type=joininvite --- Delivered by jaxtr, Inc., 855 Oak Grove Avenue, Suite 100, Menlo Park, California 94025. To

Re: [otrs] Colour of Ticket View

Either you can create there more Defintions for PriorityID-6 , 7 etc.. To create new priorities, you must first create new priorities in the database. View the chapter "Modifying ticket priorities" in the documentation. Bye Gabriele - Original Message - From: "Buechling, Thomas" <[E

AW: [otrs] Colour of Ticket View

Ok Thank You! That's it! Either you can create there more Defintions for PriorityID-6 , 7 etc.. Or you simply use the old Priorities 1 to 5 and rename them. -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Gabriele D'Andrea Gesendet: Dienstag, 11. Se

Re: [otrs] mulitiple attachments

Hi, did someone find a work-around for this? - Original Message - From: Emily Flynn To: otrs@otrs.org Sent: Wednesday, July 04, 2007 4:48 PM Subject: [otrs] mulitiple attachments Hi, I'm entering some articles into our FAQ, but I can only seem to attach one file

Re: [otrs] Colour of Ticket View

Got to modify the following file otrs/Kernel/Output/HTML/Standard/css.dtl lines starting with .PriorityID- - Original Message - From: "Buechling, Thomas" <[EMAIL PROTECTED]> To: Sent: Tuesday, September 11, 2007 9:30 AM Subject: [otrs] Colour of Ticket View Hi! After Changing some S