[otrs] email checking

Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer

RE: [otrs] email checking

Perl c:\otrs\bin\PostMasterPOP3.pl If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

1) Create an LDAP db with your contacts, why wouldn't that work? 2) Huh? -Andy Lubel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Julien CHAMPSEIX Sent: Sunday, November 18, 2007 2:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs]

[otrs] Help with Error Need TicketID!

Hello, I'm trying to configure OTRS for my usage (creating customer companies, customer users, queues, etc ..). I was writing some tickets to understand queues managing when suddenly I have this message when I try to creat a new ticket: ERROR: OTRS-CGI-99 Perl: 5.8.5 OS: linux Time: Mon Nov

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

1) What it’s possible to create an Address book manually into OTRS without LDAP ? 2) My aim is to link an ticket to an OTRS FAQ as soon as it created and I woulkd known if it’s possible to do it by Postmaster filter. Or what it’s possible to X-OTRS-FAQ in Postmaster Filter in order

[otrs] Pulling emails from Active Directory

Is there a way to pull emails from Active Directory, and just dump the emails into OTRS one time? Or maybe I need to set it up to pull from AD all the time. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Saint Louis, MO 63139

Re: [otrs] Pulling emails from Active Directory

Andrew Meyer wrote: Is there a way to pull emails from Active Directory, and just dump the emails into OTRS one time? Or maybe I need to set it up to pull from AD all the time. What do you mean? OTRS has LDAP-support? You can just synchronize your customers directly without doing

[otrs] FQDN settings after the fact

Hi, I foolishly set up OTRS before editing etc/hosts correctly. OTRS has read the server IP so now I can only get to OTRS using http://xx.xxx.xx.xx/otrs/customer.pl How do I fix this? I have tried to add lines to Config.pm but it dont take. thanks, JR

Re: [otrs] Can't login to OTRS 2.2.4 on Windows XP IIS with MSSQL

Are you using a W2K3 server? If not, which Windows machine are you using? Windows XP SP2 with IIS 5.1 (IIS 5.0 didn't work) It might be possible to get it working with an existing activeperl configuration but once I had it working with IIS 5.1 and the perl installed with OTRS I stopped

[otrs-de] Anpassung der auswählbaren Statuse in AgentTicketCompose antworten

Hi Ich möchten in unterschiedlichen Composed Antworten unterschiedliche Statuse auswählen können z.B. Ich habe einen Antwort die heisst Close-Ticket, dann möchte ich unten beim auswählen des neuen Status des aktuellen Tickets, nur noch die Wahl zwischen Closed successfully und closed