Autoreply: RE: [otrs] upgrade/migration from windows to linux....all wentwellexcept faq's don't show up

2007-12-22 Thread jams
Thank you for your email. The Momento offices will be closed from the end of business Friday 21 December and will re-open Wednesday 2 January. More information about the Momento Photobook service can be found on our website at http://www.momento.com.au, and details on our delivery times for th

RE: [otrs] upgrade/migration from windows to linux....all wentwellexcept faq's don't show up

2007-12-22 Thread Isaac Gonzalez
doh, just figured out that i had to assign each category to the faq_admin group for it to show up.never mind problem solved... PS, i notice OTRS runs a little zippier on linux by the way versus windows. happy holidays everyone, -Isaac From: [EMAIL P

[otrs] Question about OTRS

2007-12-22 Thread Antonio Sarmiento
I have some question about OTRS. Somebody could help me ? 1.- How much time before the solution time the system send a notification ?? 2.- Wich is the diference between forward and bounce 3.- Why some tickets permits forwars, bounce and split and another not. I hope somebody could help me Thank