Hi
I'm using OTRS 2.1 for ubuntu 7.10 server.
I want to* *change the State name of pre-defined States of Tickets, for
example change the "new" state name from "new" to "differentToNew", so my
final users (no English speakers) can understand the States of Tickets).
After I change it in the Admin-
Ok, now I understand, i believe it's possible to do this, I think you should
configure a pop3 filter on incoming mails, that set the customer's address
in the reply-to field for every new ticket.
Gabriele
- Original Message -
From: Christophe Pouillet
To: otrs@otrs.org
Sent: Thursda
Hi Folks,
I'm installing on my FreeBSD 6.2 machine [ yup, I'm root ]. It has
cPanel installed and thus uses suExec. [That's something I'd like to
keep since I have a pile of users running CGI's]
I think that because /usr/local/otrs is outside of my document root
of /usr/home/suite210/publ
On Jan 3, 2008 6:06 PM, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
> kerneljack wrote:
>
> > I do have a 'mod_perl-1.99_16-4.5' RPM installed on the system. How
> > can I enable it?
>
> Use the configuration file for your apache version that uses mod_perl.
> See the scripts dir for a coupl
Hi Gabriele:
But in your case the agente must work with agent and customer frontend
depending of the role in the moment ??
But the agent are working during the day in their frontend and if they (OTRS
minds) thought in this case and a Ticket::AgentCanBeCustomer parameter was
defined I think pe
Hi,
since we changed the DefaultCharset in Kernel/Config.pm from
$Self->{'DefaultCharset'} = 'iso-8859-1';
to
$Self->{'DefaultCharset'} = 'utf-8';
we got trouble with StdAttachments. The DefaultCharset of our MySQL
database is from first day utf-8 (also while iso-8859-1 is the
DefaultCharse
Hi All,
We are running OTRS 2.0.4 and we have a lot of tickets from time to time that we
want to give the exact same email reply to.
We cannot do this with bulk action as it only allows ud to do notes. Is there a
way we can do this for an email reply also?
Thanks
Justin
___
Daniel,
Thank you. I think I have a problem on my mail config.
I will try to fix.
Aysel
From: [EMAIL PROTECTED] on behalf of Obee, Daniel
Sent: Fri 04/01/2008 10:47
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-m
Aysel Pamuk wrote:
Thank you for you reply.
But I am asking for e-mail notification. Notifications can be seen
from otrs web site but the agent might not have opened the otrs.
That is why, an e-mail should be sent to the agent.
Is there a way to do this?
The instruction Daniel gave you a
This is exactly what I described. The header of said area in the
preferences panel might be named [ Mail Management ] for a reason ;D
Greetz,
Daniel
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Aysel Pamuk
Sent: Freitag, 4. Januar 2008 09:18
Thank you for you reply.
But I am asking for e-mail notification. Notifications can be seen from otrs
web site but the agent might not have opened the otrs. That is why, an e-mail
should be sent to the agent.
Is there a way to do this?
Aysel
From: [EMAIL PRO
Those are basic functions which can be done in the 'preferences' panel
by the agent himself.
The agent needs to mark the queue as 'my queue' and switch 'new ticket
notification' to 'Yes'.
Greetz,
Daniel
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Hello,
I want to notify an agent by e-mail when a new ticket is generated in one of
its queues.
How can I do this?
Thank you,
Aysel
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