[otrs] System Error

Hi , I would like to try otrs but I never been able to make my installation work. My new error is : Software error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the t

RE: [otrs] Customer can not view tickets - My Tickets

Yes, they are. Tina Kerr -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrey Feldman Sent: Friday, January 18, 2008 3:29 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer can not view tickets - My Tickets Hi. Is a custo

Re: [otrs] Customer can not view tickets - My Tickets

Hi. Is a customer and a queue in the same group(Admin-> Customer user groups)? -- Best regards , Andrey Feldman Tina Kerr ?: Powered by OTRS 2.2.4 When I am logged in as a customer, I am unable to view any tickets from My Tickets or Company Tickets. I know this quest

[otrs] Customer can not view tickets - My Tickets

Powered by OTRS 2.2.4 When I am logged in as a customer, I am unable to view any tickets from My Tickets or Company Tickets. I know this question has been posted previously, http://lists.otrs.org/pipermail/otrs/2006-July/011838.html But I am unable to find a thread to the

[otrs] What does mean a blinking queue name ?¿

Hi, Somebody knows what does mean when the queue name in the queueview is blinking ?? I find explication for diferente colors of the queue name, it´s related qwith the parameter about the age of the tickets, but din´t find something about blinking Thanks Antonio ___

RE: [otrs] Deleting Stats

.. crickets chirping ... From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Mon, 14 Jan 2008 08:15:44 -0600Subject: [otrs] Deleting Stats In testing the stats, I generated a test and submitted before I had completed. The report shows in the Overview page with a Stat# but when I click on it I

Re: [otrs] Company - Customers relation.

Hi Sveinung, I hopefully can enlight you on question 4 (Time units): you can extract that info from table time_accounting, and join it with ticket and customer_company, like this: select customer_company.name as "Customer", sum(time_unit) as "Total time spent" from ticket, customer_company

Re: [otrs] Invalid email syntax

Andrey Feldman wrote: Think it's a bug. otrs/Kernel/System/CheckItem.pm: --- CheckItem.pm.orig 2008-01-18 13:21:40.897753856 +0300 +++ CheckItem.pm 2008-01-18 13:21:48.478601392 +0300 @@ -61,7 +61,7 @@ } my $Error = ''; # email address syntax check - if ($Param{Address} !~ /^(()|([a-zA-Z0-9]+([a

Re: [otrs] Invalid email syntax

Think it's a bug. otrs/Kernel/System/CheckItem.pm: --- CheckItem.pm.orig 2008-01-18 13:21:40.897753856 +0300 +++ CheckItem.pm 2008-01-18 13:21:48.478601392 +0300 @@ -61,7 +61,7 @@ } my $Error = ''; # email address syntax check - if ($Param{Address} !~ /^(()|([a-zA-Z0-9]+([a-zA-Z0-9_+\.&%-]*[a-zA-

Re: [otrs] Reject emails without ticket ID

On Thu, 17 Jan 2008 20:48:01 +0100, LQ Marshall <[EMAIL PROTECTED]> wrote: Sorry, if I am being dense, but if you reject message w/o ID how are customers going to open new issues? I would guess that they would enter them using the OTRS provided web interface. I asked a question earlier w

RE: [otrs] Email Creates new ticket and updates an existing ticket

That's a feature easily configurable in the queue dialogue. Set 'Follow up Option:' to 'yes' and you're fine. Greetz Daniel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brett Wells Sent: Donnerstag, 17. Januar 2008 23:22 To: User que