Re: [otrs] Apache settings (besides mod_perl) to make OTRS run faster.

Sounds like apache (or more likely one of the mods you have installed) may be leaking memory. I'ld reboot the server, then launch top and watch it for a few hours to see if anything particular is spiking memory usage. If you notice apache is consuming more and more resources, while sitting idle, tr

RE: [otrs] Apache settings (besides mod_perl) to make OTRS run faster.

Its a local webserver on our LAN. IE appears to be set properly... I have no other problems like this on other servers or sites. Then entire site works fine and loads, its just after apache has ran awhile it gets worse and worse until the point it times out and/or never loads. Nothing really i

Re: [otrs] Apache settings (besides mod_perl) to make OTRS run faster.

Might want to check for proxy and caching before you worry about apache settings. Some ISPs will cache page data to "make it load faster", however with the dynamic nature of OTRS pages, this is ineffective and can actually slow things down. The other thing to check is in the browser(s) that you are

[otrs] Apache settings (besides mod_perl) to make OTRS run faster.

Any certain settings or variables I can check/play with to make OTRS run faster. It takes forever (after a lot of use) to load the graphics, for a certain page to load up, etc. Sometimes it just times out. Sometimes I just have to re-click the link to get it to work. Running on RHEL 5 with la

Re: [otrs] OTRS Mail Relay function

Steve Morrey wrote: In essence what we require is an OTRS email relay function. Here is a breakdown of what should happen. Customer sends an email to [EMAIL PROTECTED] A ticket is created in OTRS and assigned to a support person, whomever was next in que (lets call the support person Joe). W

Re: [otrs] Backup.PL

I'm running FC3. Old distro, but OTRS works well. Odd, I did a yum install which and it installed. The odd thing is, I've been able to use the "which" command before doing that just now. In any case, that did it! Thanks. On Tue, Mar 11, 2008 at 2:04 PM, Steve Morrey <[EMAIL PROTECTED]> wrote:

Re: [otrs] Backup.PL

You need to install the "which" command. It should be pre-installed in most linux distros. What distro are you using? Sincerely, Steve Morrey On 3/11/08, 27spots <[EMAIL PROTECTED]> wrote: > > Hello, > > I'm trying to run a backup of OTRS using the backup.pl script, but is > bombing out with the

[otrs] Backup.PL

Hello, I'm trying to run a backup of OTRS using the backup.pl script, but is bombing out with the error below. Any help would be greatly appreciated. Thank you in advance! Can't exec "which": No such file or directory at ./backup.pl line 123, line 4. readline() on closed filehandle IN at ./back

[otrs] OTRS Mail Relay function

Hello, In essence what we require is an OTRS email relay function. Here is a breakdown of what should happen. Customer sends an email to [EMAIL PROTECTED] A ticket is created in OTRS and assigned to a support person, whomever was next in que (lets call the support person Joe). When the ticket is

[otrs] Ticket Creation Time Stamp Edit

I want to be able to change the timestamp that a ticket is created with. Certain times I am working away from the computer and can't immediately put new tickets into the system. I end up going back a while later and entering all my tickets in however, the timestamp shows the time that I entered th

RE: [otrs] New user add problem

Resolve your DNS problem of disable the MX record check in OTRS (in Config.pm): B.1.1.14. CheckMXRecord Description Value Description: Check the MX record of email addresses before sending an email? Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CheckMX

RE: [otrs] New user add problem

either disable the mx record check in otrs or ensure, your otrs server is able to resolve the domains (correct configured /etc/resolve.conf assumed you're on Unix) regards, Bruce -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aysel Pamuk Sent: Tuesday, M

[otrs] New user add problem

I have installed OTRS 2.2.5 . I want to add a new user bt received the error: Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED] (DNS problem: no nameservers)! )! What should I do? Thanks in afvance, Aysel Pamuk ___ OTRS mail

RE: - RE: [otrs] Hello World - Email found in subject

Hi Don and Steve, Welcome. I don't believe that there are any OTRS forums, the mailing list is all I use. @Don : the message that you are seeing means that you have not renamed the genericagent file (probably). As you are in a windows environment I presume you've installed OTRS in c:\otrs.