Hey there! When users send attachments into OTRS when creating a new ticket
they show up as "file-1", "file-2", etc. rather than the actual file name
when you zoom in on the ticket. Additionally, when you try and view the
attachment it just displays unreadable characters (extension gets removed).
A
Hello list,
anyone here, who has ever used AXIS2 (Apache) to access the soap-Service of
OTRS?
The second question: There can I find the WSDL of the SOAP-Services?
Best regards,
Hans
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Arc
I am looking for which .dtl file to edit to change the default color in the
customer frontend
from Green to something else. Do I edit the customer-css.dtl? And when I find
it, do I just
change the color code in the HTML?
Also, to change the Header and Footer in the customer frontend, which .dt
--- Begin Message ---
I've configured a secondary ID in LDAP, in order to view tickets of an
other customer.
I can see his tickets in "company tickets", but when I click on theme,
OTRS tells me that I don't have permission to read this ticket..
Help me!!!
--- End Message ---
Le i
Arnold Ligtvoet wrote:
Hi,
I'm trying to work out a query that will output the agent activity for a
period. I've come up with this query:
SELECT DISTINCT ticket.id, ticket.tn, count(ticket.id) as
NO,system_user.first_name, system_user.last_name, ticket_state.name FROM
ticket
JOIN ticket_sta
Yes, my colleague renamed it, so it was no longer working. I rename it
back to open, but change the name in Language file.
It's look likes better. I think that now it's clear. Thanks.
Milan Koudelka
Linux & Network Administrator
Internet Mall, a.s.
Internet Mall - obchody, které si oblíbíte.
ht
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Hi,
> Traceback (26500):
>Module: Kernel::System::State::StateGet (v1.20) Line: 206
>Module: Kernel::System::Ticket::StateSet (v1.275.2.15) Line: 4163
>Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 109
>Module: Kern
