Somebody can help me ?
How to set Interaction between agent and customer base on email ?
It run when i'm using version 1.3, that only need an email to update the
ticket.
So, customer open new ticket using an email, the ticket send to all
agent in queue group, and agent only need to reply that e
aleem bagwan wrote:
Can anyone please tell me what is difference between note-internal
and note-external? As far as i know note-internal will send only a
web notification, as a trail link, to Agents Ticketview page.
Whereas note-external will make available the web link as
notification to
Hi All,
Can anyone please tell me what is difference between note-internal and
note-external? As far as i know note-internal will send only a web
notification, as a trail link, to Agents Ticketview page. Whereas note-external
will make available the web link as notification to both agent and cus
Hello,
When I try to send an email or a note and I select "pending reminder" "pending
auto-close", I have an error messageon the right of calendar: * invalid
Can someone explain me how do these options work ?
Thks.
Jo
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Version: 7.
This is a strange one. All of a sudden whe I go to change permissions for a
user/group I only have two options rw/ro. There is no longer the option to
set move into etc.
Any one have any idea?
Thanks,
Jamie
--
Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
