[otrs] OpenLDAP Testing?

New to OTRS... Currently evaluating to see if this system is right for our organization. It's installed, now trying to get LDAP functionality. We use openldap. Steps in docs are a bit unclear to me as to what needs to be done and where to enable LDAP Auth & sync, and methods for testing/de

Re: [otrs] 2 slashes in address field(http://myserver//otrs/index.pl)

May want to check, SysConfig->Framework -> Core::ScriptAlias to make sure it does not have a leading / (/otrs/ is wrong, otrs/ is correct and the default.) This will cause it. Greg Horne gehorne geh -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Henry

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

Hi regis, thanks for quick answer. My FQDN was correct (without slash in the end) and the problem persists. Any another tip? Daniel 2008/6/6 Régis OBERLE <[EMAIL PROTECTED]>: > Try to check for a "/" in your FQDN: > SysConfig->Framework -> Core::FQDN > > Regards, > Regis > >

[otrs] Any example or file example that help me to configure my OTRS with Active Directory Users??

Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion? Regards. _ Jorge Hurtado Medellin Colombia ___ OTRS mailing l

Re: [otrs] Add new header into headers list on PostMaster Filter

Mykola Dzham wrote: > Hi! > I want to filter incoming mails and check 'Content-Type' header. > 'Content-Type' header not found in standart headers list PostMaster > Filter create/edit page. I added this field into 'PostmasterX-Header' > config option and in file Kernel/Config/Files/Ticket.xml into

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

Try to check for a "/" in your FQDN: SysConfig->Framework -> Core::FQDN Regards, Regis De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Henry Envoyé : vendredi 6 juin 2008 17:09 À : otrs@otrs.org Objet : [otrs] 2 slashes in address field (http://my

Re: [otrs] Responsible vs Owner

Hi Gen, Have you tried the status view? Search for statusview in your sysconfig and turn it on. Then try this file as a replacement. (only for version 2.2.6) > I have a few queues that are used by several people. The setup is that > we have both shared support queues and personal sales queues,

[otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes *http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and browser shows page not found. I search in the system and find the variable $Env['CGIHandle'], witc

Re: [otrs] Locked Tickets Disappearing/New Message Counts are off

Did you set the new system up with the same SystemID? It doesn't seem like it would even tell you there was a new ticket at all if they didn't match but there is a sysconfig setting to control whether or not it considers the system ID when displaying tickets that is set to "Yes" by default and

Re: [otrs] Fwd: 2 inbound mail ids

Hi, Jamie Spence wrote: > I ran the perl manually and got the following > > C:\Documents and Settings\Administrator>e:/OTRS/Perl/bin/perl.exe > e:/OTRS/otrs/b > in/PostMasterPOP3.pl > ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Jun 4 17:34:29 2008 > Message: Auth for user [EMAIL PROTE

Re: [otrs] PostmasterPOP3.pl - No mail import

Hi Sune, > Hi, > > Im having some issues with an OTRS 2.2.4 installation on a Windows 2003 > server. > Everything has been running fine for very long. > I'm not sure that it's related but last week i added another Postmaster > POP3 Account, now 8 accounts in total. > > Since also sometime last w

Re: [otrs] [Close a ticket from a remote application]

I have already tested with english state and frensh state and both don't give results. I have precised the number ticket in the subject and also in the body of the mail because i read that OTRS can match in all the mail elements. But everytime a new ticket is created without taking in considera

Re: [otrs] [Close a ticket from a remote application]

I think that you may need to use the english states when setting them like this. Do you see a "StateType 'Fermé avec succès' not found!" in your log files? So, to close it, try using "X-OTRS-FollowUp-State: closed successful" instead. Does that work? -- /Sune _ From: [EMAIL PRO

[otrs] Scheduling tasks with OTRS?

Hey, is it possible to schedule some tasks with OTRS for agents? It would be nice if we could schedule some longer tasks to our support staff. If I have understood correctly there this somekind of calendar-function, is it for this kind of scheduling of tickets? Or is there some other way to e

Re: [otrs] How to change the default theme for Customer interface?

Try this: Config Options: Framework -> Core::DefaultTheme Regards, Regis De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Luca Maranzano Envoyé : vendredi 6 juin 2008 12:39 À : otrs@otrs.org Objet : [otrs] How to change the default theme for Cust

[otrs] How to change the default theme for Customer interface?

Hi all, we are implementing OTRS 2.2.6 in our company to give service support for our customers. A question about theme customization: which is the right way to make our theme the default theme so that when any user accessing this url: http://otrs.ourcompany.com/otrs/customer.pl can see our c

Re: [otrs] Fwd: Undelivered Mail Returned to Sender

Hi Miguel Your mails are coming through okay. One of the mailservers at otrs.org has been misconfigured for a couple of months now and nobody seems to care enough to fix it. You can safely ignore the error. -- Lars Den 06/06/2008 kl. 11.28 skrev Miguel Dias: Helo, I'm trying to send thi

Re: [otrs] [Close a ticket from a remote application]

I thought too that OTRS made this matching by default. But visibly when i set the ticket id "Ticket#" in the subject and i add a "X-OTRS-FollowUp-State:Fermé avec succès" in the header it doesn't work and it create a new Ticket. I want to be sure that it's not a bad manipulation from me. Futhe

Re: [otrs] [Close a ticket from a remote application]

Not tested very much, but i think that as long as the otrs can see "Ticket#: " in the subject, it should be able to match it to an existing ticket. OTRS does this matching by default. I didn't create any filters for it. I don't know how it works if otrs is configured to search the body for ticket

[otrs] show empty queues

Is there any method of forcing otrs to show empty queues. even if i could find the sql statement that returns all your groups i could tweak that... has anyone managed to do it? thanks steven ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Arc

[otrs] Change messages LogOFF

Hello all, I 'm looking for a way to customise the OTRS logout message "Logout successful. Thank you for using OTRS!" Can please anyone tell how can I do it or where is the file location that contains this messages. Thank you all ___ OTRS mailing list: ot

Re: [otrs] [Close a ticket from a remote application]

During your test you have closed an existing ticket by sending a new mail with X-OTRS-FollowUp-State:closed successfully ( closed successfully, i suppose is the name of the state you want to set) in the header but how do you precise the ticket number to modify ? Have you set it in the mail sub

Re: [otrs] [Close a ticket from a remote application]

A quick test in my setup, shows that setting the X-OTRS-FollowUp-State header to closed successful actually works. One thing though, the pop3 account must be marked as trusted for it to work, i think. (Admin->PostmasterPOP3 Account->) -- /Sune _ From: [EMAIL PROTECTED] [mailto:[EM

Re: [otrs] [Close a ticket from a remote application]

Hi Olivia, My company uses OTRS version 2.2.5. I have to close tickets from a remote application and i don't know how to proceed. I tested X-OTRS Header but unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket if i know its number with a simple mail ? If you know the