Re: [otrs] TEST MAIL

It is Best regards, Harry Brazil On Sun, Jun 15, 2008 at 2:46 AM, hamood Iqbal <[EMAIL PROTECTED]> wrote: > Guys just testing that my eamil is reaching otrs mailing list or not. > > Thanks > > Hamood > > ___ > OTRS mailing list: otrs - Webpage: ht

[otrs] No Notifications When Ownership Is Changed

Hello everyone, My agents don't get any notification when the owner for a ticket is changed. Can somone please tell me from where can i enable this setting. Regards Misbah ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

[otrs] Reopen pending reminder

Hello all, in our OTRS implementation we are planning to only use "pending reminder" status, togeter with "close" and "open". I have two questions for you: a) There's a way to have the "pending reminder" tickets reopened automatically at the end of pending period? I've try with Ticket:StateAfterP

Re: [otrs] Standard Types and Queues

Hi guys,   Is that a way to set default ticket type when creating new ticket at customer frontend? i did not found anything in sysconfig to set ticket type as default.. :(   Best Regards Ann ___ OTRS mailing list: otrs - Webpage: http://otrs.org