Hi Amir
You need to have a look at your log file, this will likely
be /var/log/messages the syslog file of on Linux and see if you have
insert errors.
If that is the case add these two lines to Config.pm
$ENV{'NLS_DATE_FORMAT'} = '-mm-dd hh24:mi:ss';
$ENV{NLS_LANG} = "american_america.WE8MSWI
Can the SystemMonitoring module handle multiple different external
systems? We receive tickets from several different outside
ticketing/trouble systems and I'd like to be able to handle them
automatically. Looking at the SystemMonitoring plugin it appears it can
only handle one outside system?
Have a look at OTRS Manager:
http://otrs-manager.sourceforge.net/index.php?page=homepage_en
Regards,
Regis
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Alistair
McGlinchy
Envoyé : mardi 24 juin 2008 18:58
À : otrs@otrs.org
Objet : [otrs] OTRS
I will be out of the office starting 08.07.2008 and will not return until
28.07.2008.
Please contact Guenther Kreuzpaintner ( [EMAIL PROTECTED]
) instead
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We want to divide, by services, OTRS gestion and responsability.
I tried to apply administrator role to an user : it becomes
administrator for all files, groups, users, etc...
Is it possible to define a role as a restricted administrator, for a
part of files, groups, users... ?
By default, t
Dear Sir,
I have configured the OTRS with Oracle and it's working fine. But when I am
adding ITSM packages for Config Item then sample data for Config Item is not
adding in database. But if i add these pakcages using MYSQL database sample
data is added in MYsql db.
Sir, Please advise me why
