[otrs] OTRS error

Hi, I intrageted OTRS with OPenldap. But i cannot able login, it shows failed, please find the log below, Jul 12 03:38:07 vistest OTRS-CGI-10[9886]: [Error][Kernel::System::Auth::LDAP::A uth][Line:248]: Search failed! base='cn=Manager,ou=People,dc=vistest,dc=com', fi lter='(memberUid=siva)', Su

[otrs] Upgrade from 2.1.7 to 2.2.7

I have some problems with utf8 after upgrade from 2.1.7 to 2.2.7. I have made all steps from readme files, restore db from dump and upgraded it (mysql db), but in my old tickets I have wrong characters, new ones looks fine. What could I missed? ___ OTRS m

Re: [otrs] Automatically sign in via LDAP

>We have LDAP authentication of agents and customers. Is it possible to avoid >the login dialog and log in the agents and customers based on their current >Windows credentials? I want to know this too. On Apache level we can use ntlm to achieve that, and on OS level we can use kerbros+LDAP to

Re: [otrs] Automatically sign in via LDAP

>We have LDAP authentication of agents and customers. Is it possible to avoid >the login dialog and log in the agents and customers based on their current >Windows credentials? I want to know this too. On Apache level we can use ntlm to achieve that, and on OS level we can use kerbros+LDAP to

Re: [otrs] Automatically sign in via LDAP (Lars J?rgensen)

>We have LDAP authentication of agents and customers. Is it possible to avoid >the login dialog and log in the agents and customers based on their current >Windows credentials? I want to know this too. On Apache level we can use ntlm to achieve that, and on OS level we can use kerbros+LDAP to e

Re: [otrs] retaining html formatting for incoming tickets createdvia email

Régis OBERLE wrote: I've noticed the same thing, when I set this parameter to off for the same reason. I'd really like to have html e-mails supported in OTRS. I guess OTRS doesn't support this yet, because putting user submitted HTML in OTRS requires quite a bit of checking and probably fi

Re: [otrs] retaining html formatting for incoming tickets createdvia email

I've noticed the same thing, when I set this parameter to off for the same reason. I'd really like to have html e-mails supported in OTRS. Regis -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Sean Diggins Envoyé : vendredi 11 juillet 2008 16:23 À : 'Us

Re: [otrs] retaining html formatting for incoming tickets created via email

If OTRS doesn’t support retention of html _at all_, what is the PostmasterAutoHTML2text switch for? It is set to on by default, but turning it off doesn’t seem to change anything. Thanks, Sean ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Installing OTRS on a Hosting Service

Thanks for your reply, Steven. I haven't really taken into account teh stuff with mod_perl... You're right... The problem such hosting style tends to be considerable more expensive as compared to the traditional ones. Thank you one more time, Harry On Thu, Jul 10, 2008 at 1:45 PM, Steven Ca

Re: [otrs] retaining html formatting for incoming tickets created via email

Laurent Minost wrote: Does anyone of the OTRS dev team can tell us if there is something planned for this please ? (I checked the TODO in cvs but didn't find any entries about this subject) The dev team don't usually monitor this list, there is a development mailing list [EMAIL PROTECTED] (htt

Re: [otrs] Theme Not Working

The theme works on the logon screen but once logged in, it reverts back to the Standard theme. Logout and refresh and sure enough the theme changes back to the custom theme I created. I just edited both sets of files in the mean time. So my guess is there are multiple areas you change the theme.

Re: [otrs] retaining html formatting for incoming tickets created via email

I think it should. Even if I also personnaly think that support tickets *can be* only in plain text, in particular cases it could be useful to have full HTML support to reply to some customers with HTML emails. (for company's image purposes e.g.) Maybe it's not easy to implement, but I think i

[otrs] Mail loops

Hi. Sometimes it happens that we need to forward a ticket to an external service provider and sometimes they have some kind of auto responder set up saying "thanks for you mail, we'll get back to you whenever". This autoreply happens to strip all OTRS information from the mail so it will gener

[otrs] Automatically sign in via LDAP

Hi. We have LDAP authentication of agents and customers. Is it possible to avoid the login dialog and log in the agents and customers based on their current Windows credentials? -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95

[otrs] Ticket status depending on reply

Hi. Is it possible to set a ticket status depending on the reply chosen by the agent? We have a reply called "answer and close ticket" that includes a standard passage about the closure of the ticket. Selecting this reply, the agent still has to remember to set the status of the ticket to "clo

[otrs] R: Show locked ticket in My Queue

Yes, you guess it, Ann. "My queue" is used to se the unlocked tickets available in the queues you have "subscribed" through you preferences, between the ones you are enabled on. There's no reason to see a locked ticket in a queue, since there's an agent working on it. Eventually, you may activat

[otrs] Show Locked Ticket in My Queue

Hi,   Is it possible to show locked ticket in My Queue? When i locked the ticket, it shows nothing in My Queue eventhough i'm the owner of the ticket. Or My Queue is used to show tickets that are unlocked only?   Regards Ann ___ OTRS mailing li

[otrs] Show locked ticket in My Queue

Hi,   Is it possible to show locked ticket in My Queue? When i locked the ticket, it shows nothing in My Queue eventhough i'm the owner of the ticket. Or My Queue is used to show tickets that are unlocked only?   Regards Ann ___ OTRS mailing li