I'm interested in locating other companies using OTRS in the same field we are
in. We are a small IT services shop, and as such, don't have the manpower on
staff to dig in and tweak OTRS. I'd love to chat with someone about how you use
OTRS, what workflow you've implemented and any customization
I'm trying to figure out why I can't update an otrs DB that I've moved
over from an older otrs server. I've followed all the steps as seen in
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=258
and
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=259
I've gotten as far
After some more testing, I found out that I can can get this job to
function if I comment out the line referring to the escalation of the
ticket. That is, I comment out the line
# Escalation => 1,
Any ideas how to make the escalation command work?
Thanks,
Amanda
On Aug 14, 2008, at 4:33 PM,
Hello,
I've successfully changed the article sort order in a ticket with
Ticket::Frontend::ZoomExpandSort (reverse), but when printing (PDF or
normal), the order is the opposite.
Anyone have an idea which flag I can use to change the print order
articles in a ticket? I've been searching in vain.
Obee, Daniel jamba.net> writes:
>
> Filters are worked on by the order off appearance (alphabetically), so
> Filter 2 is worked on after Filter 1 (I'd add the numbers in front,
> makes is more flexible on the long run). The last filter allways
> overwrites the previous, so in your case Filter 2
Filters are worked on by the order off appearance (alphabetically), so
Filter 2 is worked on after Filter 1 (I'd add the numbers in front,
makes is more flexible on the long run). The last filter allways
overwrites the previous, so in your case Filter 2 has to be placed after
Filter 1.
If you've a
Stan McFarland gmail.com> writes:
>
> Hi,
>
> I'm having trouble with the PostMaster filter. I currently have two filters
> like so:
>
> Filter 1
> To = "websupport a.com"
> Queue="Web Support"
>
> Filter 2
> To = "websupport a.b.com" Subject="posting request"
> Queue ="Posting Requests"
Hi,
I'm having trouble with the PostMaster filter. I currently have two filters
like so:
Filter 1
To = "[EMAIL PROTECTED]"
Queue="Web Support"
Filter 2
To = "[EMAIL PROTECTED]" Subject="posting request"
Queue ="Posting Requests"
But Filter 2 doesn't work - all posts to [EMAIL PROTECTED] go in
When I try to print a ticket when logged in as a customer, a new page comes
up with "No Permission! Message: No permission" and it doesn't print. I can
print from the FAQ and print when logged in as a user, but I can't find
where I need to change a permission to allow customers to print tickets??
