Re: [otrs] Show ticket owner and responsible on queue view

В сообщении от Thursday 25 September 2008 00:34:59 Salvador Santander Gutiérrez написал(а): > There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you > can edit the template > /Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the > "Lite" queue view or > /Kernel/Output/html

[otrs] mod_perl

I'm having a problem with mod_perl. Whenever I activate it on my web server OTRS starts serving up blank pages for OTRS. This behavior is not persistent, but it happens every 5th or 6th request. Has anyone seen this before? ___ OTRS mailing list: otrs

Re: [otrs] Show ticket owner and responsible on queue view

Hello, Jesus. There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template /Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see it's easy to understand the template syntax.

Re: [otrs] Show ticket owner and responsible on queue view

Hello, Jesus. There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template /Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see if easy to understand the template syntax.

[otrs] Show ticket owner and responsible on queue view

Hi, list: I'm wondering how/if it is possible to show ticket owner and ticket responsible on the general queue view along with ticket state, priority, service, etc. I already had a look at Sysconfig Frontend::Agent::Ticket::ViewQueue to no avail. Any hint? Cheers _

[otrs] R: OTRS performance tuning

Yes. This work for me with the following lines: Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'password'); use DBI (); use DBD::mysql (); If you wish to rebuild your entire server using Debian, I can provide you a step-by-step document... ;-) Cheers, d.

Re: [otrs] OTRS performance tuning

doesn't change anything... i always get an error like this: "Can't locate Apache2/DBI.pm in @INC (...)" or "Can't locate Apache/DBI.pm in @INC (...)" does this work for you? Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von CARNINO Daniele (FIAT SERVICES) Gesendet: Mittwoch, 24.

[otrs] R: OTRS performance tuning

Uhm... maybe you should user Apache::DBI instead of Apache2::DBI? Ciao, d. Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Patrick Schiess Inviato: mercoledì 24 settembre 2008 15.14 A: 'User questions and discussions about OTRS.' Oggetto: Re: [otrs] OT

Re: [otrs] Escalation messages in agent frontend

Alejandra Piedra wrote: Hello I was wondering if there's a possibility to remove the messages displayed in the frontend when a ticket has escalated, this because some people, myself included, find it annoying to have a message for every single ticket with an error icon. Thanks and r

Re: [otrs] OTRS performance tuning

ok, finally i could load the mod_perl into the apache configuration... so this seems to work fine now... but i have still the issue that, when i include the following to line into the apache2-perl-startup.pl: use Apache2::DBI (); Apache2::DBI->connect_on_init('DBI:mysql:db','user','pw'); [of co

Re: [otrs] OTRS performance tuning

daniele, thanks a lot for your reply. unfortunately i can't solve this mod_perl issue. i already had all this packages (apache2, apache2-perl-mod and apache-dbi-perl) installed... and when i had a look on the otrs.conf file i recognized that everything was exactly the same like the one you pos

[otrs] R: OTRS performance tuning

Sorry but I'm not that skilled on Suse, since I use Debian. But I assume you should activate mod_perl and dbi on your apache server (is it Apache2, right?) For example, on Debian I should install apache, dbi and mod_perl by issuing: apt-get install apache2 apt-get install apache2-perl-mod apt-get

[otrs] Resolved "Show closed tickets." by default for all customers

> By default this parameter set to "yes", but we want to set it to "no" for all. Resolved: If Sysconfig - Ticket -> Frontend::Customer::Preferences CustomerPreferencesGroups###ClosedTickets: key DataSelected is 0 (instead 1) then "show closed tickets" parameter for all _created after change_

Re: [otrs] OTRS performance tuning

sure... ;-) sorry, i forgot that... seems to be important... ;-) i am running otrs on a suse enterprise 10 system... regards, patrick. Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von CARNINO Daniele (FIAT SERVICES) Gesendet: Mittwoch, 24. September 2008 11:53 An: User questions

[otrs] R: OTRS performance tuning

If you tell us what kind of operating system you use (Debian? Suse? Windows?), maybe someone can help you more accurately... Ciao, d. Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Patrick Schiess Inviato: mercoledì 24 settembre 2008 11.26 A: 'User q

[otrs] OTRS performance tuning

hi everyone, i have loaded the OTRS support package which should analyze my system. well, after running this package i have two critical points to review: Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critica