[otrs] Additional Time Fields (need "billable time")

Hi all, I may be going about this the wrong way, but I'm trying to add another time field to my tickets, which act the same as the Accounted Time. When adding an agent note or an agent creates a ticket there is the field that says "Time Units (Work Units)" and it is blank, but time gets added, a

Re: [otrs] Deleting items in Junk Queue

Perfect!! Thanks! Manoj Patwardhan On Sep 27, 2008, at 11:31 AM, Nils Breunese (Lemonbit) wrote: Manoj Patwardhan wrote: Is it possible to delete items in the Junk queue so that unneeded items can be deleted from the system? You can set up a Generic Agent job that frequently deletes all

Re: [otrs] Deleting items in Junk Queue

Manoj Patwardhan wrote: Is it possible to delete items in the Junk queue so that unneeded items can be deleted from the system? You can set up a Generic Agent job that frequently deletes all messages from the Junk queue: http://doc.otrs.org/2.3/en/html/x1213.html Nils Breunese. __

[otrs] Deleting items in Junk Queue

Is it possible to delete items in the Junk queue so that unneeded items can be deleted from the system? Thanks, Manoj Patwardhan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] Nothing can be found under the online Repository(Package Manager

Hello all, Is there any one can tell me what is the right setting to ensure there is the list under online Repository? I installed FAQ before but I can not get more online package anymore. Best Regards Zhang Qing ☺ ___ OTRS mailing list: otrs -