[otrs] Field Services appears empty in the Phone Ticket form

Ok, I found the solution, I only have to go to Admin/ Customer Users-Services and choose the Customer and click in each Service. Now, the problem is how to give access to every user to all the services without click 1 of times?Raoul ___ OTRS mailing

Re: [otrs] Field Services appears empty in the Phone Ticket form

On the same Customer Users-Services go to default services, choose them all and make sure no client has service assigned, then all services will be available for all clients ;) 2008/12/5 Le machito [EMAIL PROTECTED] Ok, I found the solution, I only have to go to Admin/ Customer Users-Services

[otrs] Closed tickets reopening themselves via email

I could have sworn there was a thread recently about this, but I can't find it in the archives. I just completed a ticket, sent email to the customer, and closed the ticket. OTRS appears to have sent an automated email to the ticketing system telling it This ticket has been closed! Since

Re: [otrs] Closed tickets reopening themselves via email

Hello, Faith. I would look into the addressing issue first. OTRS should not surd emails to itself. Cheek the addresses of the queue that are configured for receiving emails and the address used to send emails from the queue. If they are different, OTRS adds extra address to CC: Regards, Anton

[otrs-de] Zwang zum Kundenanlegen bei unbekanntem Emailabsender?

Hallo Liste, Wir möchten erzwingen, daß automatisch wenn eine Email von einem noch nicht registrierten Absender (kein Kunde) eingeht, der Dialog zur Eingabe des Kunden beim erstmaligen öffnen des entsprechenden Tickets erscheint. Wie setze ich das um? Gruß, Florian