Thanks Leonardo, it works.
Raoul
On the same Customer Users-Services go to default services, choose them
all and make sure no client has service assigned, then all services will be
available for all clients ;)
2008/12/5 Le machito elmachito at gmail.com
Could you reply to the list with this response as I too would like to integrate
ORS with our SugarCRM database.
Thanks
Steve
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Maurice James Ny [EMAIL
PROTECTED]
Sent: 09 December 2008 03:09
To:
hi!
currently, in a community 20 people are working on emails sent to one
address. These mails get redirected by simple automatic
mail-forwarding. We like to use OTRS for this in the future.
But a few of these Agents still like to work in the traditional way:
answer to the email and copy
Have you tried to set
PostmasterFollowUpSearchInReferences
PostmasterFollowUpSearchInBody
and, eventually:
PostmasterFollowUpSearchInAttachment
PostmasterFollowUpSearchInRaw
in Core::PostMaster under Sysconfig?
Ciao, d.
-Messaggio originale-
Da: [EMAIL PROTECTED] [mailto:[EMAIL
Hi,
Is it possible, via web interface SysConfig area, to mark Service and
SLA fields as
mandatory when creating ticket via AgentTicketPhone? I've seen a couple
of references to do that with TicketFreeText googling around this
maillist, but I'm not seeing the way to do this with Service and
Greetings,
In my OTRS 2.3.3 installation, things are working generally quite well,
but there's one little item that is quite annoying.
When responding to a ticket by clicking empty answer (it's the default
empty answer), the To: field is the customers' original email address,
but in the Cc:
As Anton Gubarkov wrote on Sat, Dec 6, 2008 at 2:06 AM replying to Re:
[otrs] Closed tickets reopening themselves via email:
Check the addresses of the queue that are configured for receiving emails
and the address used to send emails from the queue. If they are different,
OTRS adds extra
Hi Daniele,
I have some issue in my OTRS system. Do you mean we have to change those 4
options to Yes?
Thanks.
David
From: [EMAIL PROTECTED] To: otrs@otrs.org Date: Tue, 9 Dec 2008 15:02:34
+0100 Subject: [otrs] R: Identify Ticket-ID by message-headers Have you
tried to set
I have a theory on why this is happening, would like people's thoughts
on whether this makes sense.
For our site, we have multiple domains, same domain name but different
suffixes (.com and .net). We have a support mailing address
[EMAIL PROTECTED], and we've aliased [EMAIL PROTECTED] to
Hi Leonardo, Anton,
Can you tell me how to set the different eamil address for inbound and outbound
email for a queue?
In my case, the email for fetching the incoming mails from server is a single
account belongs to support group. But I like to use [EMAIL PROTECTED] to be the
outbound email
This is what I did:
For making sure all incoming mail is delivered to the right queue, I went to
OTRS_CONFIG_FQDN/OTRS_CONFIG_ScriptAliasindex.pl?Action=AdminSystemAddress
and create one email account for each queue, then I went to
Hi
Please tell about this error. The customer.pl is unable to open
Software error:Can't call method GetOption on an undefined value at
C:/OTRS/otrs/bin/cgi-bin/../../Kernel/System/CustomerAuth.pm line 104, DATA
line 275.
For help, please send mail to the webmaster ([EMAIL PROTECTED]),
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hallo Stephan,
am Montag, 8. Dezember 2008 schrieb Stephan Lauffer:
[...]
Wir hatten in unserer 2.2.7er (und davor) gerne die Funktion genutzt,
sich den kompletten Mailheader, bzw. eben die Mail im Klartext (das
klar sollte wohl dies heissen),
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