Re: [otrs] otrs Digest, Vol 3, Issue 24

2008-12-11 Thread Anton Gubar'kov
use mod_perl to increase your performance (you really should >>> do >>> this). Critical >>> My S.O. is Fedora 9 >>> >>> Anyone, Can help me? >>> >>> Sorry but my english is not good. >>> >>> Thanks. >>> >>> >

[otrs] Customer Type Ticket

2008-12-11 Thread Lucio de Aquino Marinho
Hello to all I need of aid. I need to prevent the customer choose the type of call but I need the option on the screen of the agent. In the Setup screen can I disable the type of ticket, but it disables both the agent and for the customer I tried to acl but without success, someone has

Re: [otrs] otrs Digest, Vol 3, Issue 24

2008-12-11 Thread Gabriel Díaz Diaz
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Re: [otrs] Help

2008-12-11 Thread Anton Gubar'kov
Install mod_perl and configure it in your apache instance. -DPERL apache option might be enough. Install Apache::DBI and uncomment line #Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); in ~otrs/scripts/apache-perl-startup.pl or ~otrs/scripts/apache2-perl-startup.pl Regards, An

[otrs] Help

2008-12-11 Thread Gabriel Díaz
Hello: I need help, because the module of support report three critical error: Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critical Apache::Reload You should use mod_perl to increase your performance very strong! Critical Version (mod