Re: [otrs] Priority Status does not stick to what its set to.

Hello, dOE, I have a feeling that you either 1. mix things up between ticket type and priority 2. you use localized version of the user interface and you're trying to translate back to English on the fly. 3. doing something completely special I can't imagine May I suggest you switch the user inte

Re: [otrs] Priority Status does not stick to what its set to.

Can any one offer anything regarding this issue? On Fri, Dec 5, 2008 at 11:09 AM, dOE wrote: > Hello, > > I am very very much an OTRS n00b, and have inherited the system from > previous IT employee. > > Our Build is: OTRS Version: *2.1*, patch *4*, last updated on *January > 2007 > > *My ques

Re: [otrs] Newbie question - customer login

/usr/share/otrs/Output/HTML/Standard This assuming you are using Standard and not lite. I would recommend making a copy of the file before changing. I have made many changes to this file and some not so successful. Thanks Eric 2008/12/12 Bis > I want to create a new login page by making a

Re: [otrs] Stats

Thanks Marco, it seems a very useful tool. Unfortunately, even if it shows many interesting functions, I still can not add this info imported from an external database. Cheers Raoul >did you tryed otrs-manager ? it provides some additional statistics >Aand it is GPL2 too >find it out at www dot

[otrs] Newbie question - customer login

Please ignore my last question ­ I found it now! :-) -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are conf

[otrs] Newbie question - customer login

I want to create a new login page by making a copy of the existing customer.pl file but I can¹t find it. Does anyone know which directory it would sit in? Thanks Bis -- This email is from Centaur Media plc. 5

Re: [otrs] otrs Digest, Vol 3, Issue 12

Den 05/12/2008 kl. 07.12 skrev Ragho, Vinayak: Team, Has anyone integrate OTRS with Active Directory 1) where OTRS is installed on windows and 2) OTRS is installed in Linux environment. If yes share the experience, and issues faced with it. This is perhaps one of the most answered questions o

Re: [otrs] Stats

Den 04/12/2008 kl. 10.27 skrev Marco Vannini: did you tryed otrs-manager ? it provides some additional statistics and it is GPL2 too find it out at www dot tokaware dot com Wow, that piece of software is pretty awesome. Thank you for the link! -- Lars __

Re: [otrs] Question about "My Queue"

Hi Brian, Den 03/12/2008 kl. 15.50 skrev Brian: Does anyone know if this is possible? TO have "My Queue" to show only the tickets that the current user/agent owns? This is probably the most common misunderstanding in OTRS, due to painfully lacking documentation and a weird way to name thing

Re: [otrs] Debug not working?

Den 03/12/2008 kl. 13.04 skrev Lukas Barth: By the way, if that helps: If I log in as administrative user, and access "Customer User" in the administrative panel, search for a user, and click this user so that his data is being loaded into the "Update this user"-fields, this works perfectly -

Re: [otrs] Debug not working?

Hi Lukas, Den 03/12/2008 kl. 10.18 skrev Lukas Barth: I'm having a little trouble with an installation of OTRS2 on Debian etch - especially I'm trying to get my customers' userdata from an Active Directory, and something seems to go wrong there (I get "Panic! No UserData!" on login..) This i

[otrs] ticket visibility control for customers

Hello, colleagues, I run a service for several clients i.e. companies. I have a request from one of my clients to provide access control on ticket level among the customers of this client. He would like to be able to assign arbitrary number of Readers (ro rights) and Contributors (rw rights) to ev

[otrs] OTRS

Hi, I am trying to setup a test system: Used system win 2000 (no admin access) Xampp I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this? ___ OTRS mailing list: otrs - Webpage: