Our customer ID's are based on the customer name and each customer may
have several people who send tickets to our OTRS system.
When we do a customer search the search only seems to work on the users
name and not on the customer ID.
Is it possible to change the customer ID search to search the
thanks i will post it there!
2009/1/1 Steven Carr
> sol sol wrote:
> > ive been testing some more and i think i found my mean reason;
> > i added a xx.txt to my test ticket and it seems that otrs does not
> > accept txt files as attachements.
> > i added a .pm file and this worked immediatly!
>
sol sol wrote:
> ive been testing some more and i think i found my mean reason;
> i added a xx.txt to my test ticket and it seems that otrs does not
> accept txt files as attachements.
> i added a .pm file and this worked immediatly!
>
> Is there a way to solve this? it seems like a bug for me.
W
Hi Steven!
thanks for your reply,
ive been testing some more and i think i found my mean reason;
i added a xx.txt to my test ticket and it seems that otrs does not accept
txt files as attachements.
i added a .pm file and this worked immediatly!
Is there a way to solve this? it seems like a bug fo
sol sol wrote:
> hi,
>
> i would like to activate the
>
> Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStoragefs';
>
> this activated correctly but when i try it out, it just creates a folder
> with year - month - day ,
> but no files.. so in the manual it claims :
>
> Contra:
hi,
i would like to activate the
Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStoragefs';
this activated correctly but when i try it out, it just creates a folder
with year - month - day ,
but no files.. so in the manual it claims :
Contra: Your webserver user should be the otr
