Hello,
I want that a specific customer account can access the customer frontend but
with the following restrictions:
- he can't be able to create/update any ticket
- he can be able to view tickets created under the customer.id (company
tickets), but not update any of them
This allows me to have a
New to this system so still finding my way around it, I would like my
agents to be able to open up a customer company as well as a customer
user, without having to have admin access. Is it possible and How?
thanks
--
*Tony Evans*
*/Essential Enterprise Solutions Inc
Tel 727 938 3374
Cell
Hi Frans,
Thanks for these informations.
We faced the same problem here a while ago and I'm still searching for a
solution on how to dynamically through ACL make a field not appearing or
being not mandatory ... :(
I would also be very interested if you find a solution to this :)
Thanks
Lau
Hello,
if you get "Panic! No UserData!!!" this means mostly, that there is no
mail Attribute in the users CN. Set the Mail Attribute.
cu Andreas
Greg Pennell - HSA Global schrieb:
This may sound like a bit of a dump, newbie question... I've found the
script, but how do I go about running it?
Hi Jeremy,
this is my solution for the pop protocol.
Try to modify your imap.pm like this (I don't know if imap
protocol is so similar than pop protocol):
http://www.mail-archive.com/otrs@otrs.org/msg24483.html
Bye.
Francesco Simonini.
- Original Message -
Da : "Jeremy Adams"
A :
Ogget
I've explored quite all the dtl and pm files, I think to be near at
the solution. There should be an equivalent of
AgentTicketSearch.pm:$Param{'QueuesStrg'} =
$Self->{LayoutObject}->AgentQueueListOption(
in Customer...
The problem is that our customer would like to use the tool to track
th
Hello
I have a problem with the escalation notifications.
If a tickets escalats, every user of the queue gets every 30 minutes a
notification, that the ticket escalated.
I would like to configure that only the responsable agent gets ONE
notification and not every 30 min. How is that possib
