After the upgrade to 2.3.3 from 2.2.3, the FAQ is working great with one
exception. The
Customer page is showing all the categories I have but none with any articles.
The Public
page is showing 6 of the 10 categories with none of the articles.
Agent interface is working well.
When using 2.2.
and maybe make it compatible with other db? we use oracle here...
but thks for sharing at least the sql queries!
2009/3/26, Gustavo Azambuja :
> Renee, the problem is not the text, and yes the code :-)
> Here is my code:
> http://kuboit.com/wp-content/uploads/2009/03/status.text
>
> I make som
Is it possible to select ALL articles at ONCE? Right now, I have to
click each article and then click on Bulk, but this is kind of
annoying. I have old version 1.3.2.
thanks,
marc
-
OTRS mailing list: otrs - Webpage: http://otrs.o
I let a message yesterday, looking for a freelancer who can help me
(for small money) to update my old OTRS 1.3.2 to the newest version,
with some customizations I have.
Not a big deal, but I don't want to make any errors.
please send mail to marc_at_mercator.net
thanks,
marc
--
I let a message yesterday, looking for a freelancer who can help me
(for small money) to update my old OTRS 1.3.2 to the newest version,
with some customizations I have.
Not a big deal, but I don't want to make any errors.
please send mail to marc_at_mercator.net
thanks,
marc
--
Just one detail...we have to hardcode an email of our domain (at line 2223) in
order to workaround smtp issues. When the customer was sending a message, our
smtp was refusing it since their email addresses are from a different domain.
Just take a look at this to avoid any undesirable side effect
Many tnx. It works !!!
I copied the file Article.pm in my system e added in
en::Customer::StateUpdate the param .
Many tnx Maurício: u saved my life
2009/3/27 Maurício Ramos :
> Hi, we use the queue option "Customer State Notify", so, whenever there is a
> change on the state (including "clo
Hi, we use the queue option "Customer State Notify", so, whenever there is a
change on the state (including "closed") a notification is sent to the
customer. Then we configured at Admin->Notification, on notification
en::Customer::StateUpdate the notification text using otrs tags. In the tests,
Hi all.
When we close a ticket we write in "text" area how we solved the problem.
We would like to show this "text" (how we solved the problem) to the
customer (in web area as in the mail sent by OTRS system).
There's a way to do this ?
Tnx all and excuse me for my poor english.
Roberto
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