Dear all,
shouldn't this view show only tickets with violated escaltion time (eg < 0)?
How can I get rid of tickets without violation in this view?
Best
Wolfgang
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: ht
Hi Sander,
Did you granted needed permissions for your folders? One of the possible
reasons for "The specified CGI application..." error is insufficient file
access rights, for example when IIS has no write access on "\var\log"
folder. TEMPORAIRLY grant full access for user EVERONE and see if erro
Okay,
I managed to get the Top Ten Articles title to show up in my custom theme. I
found a bunch
of files that had not been updated in my current theme when I did the upgrade
from 2.2 to 2.3
which makes perfect sense. I just copied the odd ones from
/opt/otrs/Kernel/Output/HTML/Standard to m
Hi Marc
This is Carlos from México
I did migrate several OTRS as you need
Let me know the customization you have/need and operating system you have.
At México I apply a fee of 200 usd for fresh installation and 300 usd for
migrations. This fee are cheaper than Europe/Usa fees.
If your ar
Maurício
Thanks, that explains that CustomerIDs does work how I thought it did. It's
no good - we have far too many customers to do this with. With only a dozen
or so I can understand this being an effective solution, but it's
unmanageable and unwieldy for the amount we need to be dealing with.
2
Luca,
I wrote a perl script which does some of what you are looking for. With
a little work it should be trivial to get the remainder of the data. In
the current output it does a summary of close times for a queue you
should be able to grab the data before it is summarized and create your
rep
Hi, we are using, at customer creation page, the attributes CustomerID and
CustomerIDs. CustomerID we are filling with the same value of Username and
CustomerIDs is semi-colon list of CustomerID of other customers of the same
company. A collegue at the job did this “trick”. I think it also had t
I have noticed an interesting clue to my situation. When I change the theme in
my
preferences to the one I created, the FAQ Agent view changes from showing the
top 10
articles down the right hand side in the Standard view to not showing the top
10 articles in my
custom view---everything else
Thanks Jeremy
Unfortunately roles only cover the rights for the Agent user, not for the
Customer user.
Perhaps I should have been more clear - we need our Customer users (on the
customer.pl frontend) to be able to see each others tickets.
2009/3/30 Jeremy Adams
> The best way to accomplish thi
The best way to accomplish this, and correct me if I am wrong, is with roles.
Roles allow for OTRS to grant access based upon the roll. For example, you
could have the role of supervisor where they can see the the tickets for all of
the user (customer or agent) that they supervise.
Below is
I've got an installation of OTRS 2.3.4 (with ITSM 1.2.3 integrated).
I've successfully integrated everything perfectly with our Active
Directory structure - both agents and customers can login (only to
their respective front ends) and operate correctly authenticated with
AD.
The one remaining issu
C:\windows\system32\logfile\httperr:
-
#Software: Microsoft HTTP API 1.0
#Version: 1.0
#Date: 2009-03-23 14:26:03
#Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri
sc-status s-siteid s-reason s-queuename
2009-03-23 14:26:03 127.0.0.1 1120
I think you need to check as admin, in SysConfig: Framework ->
Core::Sendmail
frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Bhushan Badgujar
Sent: maandag 30 maart 2009 12:02
To: otrs@otrs.org
Subject: [otrs] my SMTP Authentication
HI Team,
I am confi
Bhushan Badgujar wrote on Mon, Mar 30, 2009 at 12:02:07PM CEST:
> How to configure my smtp authentication in otrs
There is a nice hint in the OTRS handbook [1]:
The sendmail settings for a smarthost can be configured either via
the graphical administration frontend (Framework::Core::Sendmail)
o
What does the OTRS error log file say?
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sander
vink
Sent: maandag 30 maart 2009 12:30
To: otrs@otrs.org
Subject: Re: [otrs] Configure IIS for OTRS
Hi Frans,
I installed active perl, I have followed the
Hi Frans,
I installed active perl, I have followed these steps:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=282
But now I got a CGI ERROR:
The specified CGI application misbehaved by not returning a complete set of
HTTP headers
I have enable al perl extensions. Any id
HI Team,
I am configure a otrs 2.3 ver. & I am used out hosting mail service,
How to configure my smtp authentication in otrs
Regard
bhushan1
DISCLAIMER:
This message contains privileged and confidential information and is intended
only for an individual named.
Hi Michiel,
Thank you for your fast reaction, if i do exactly what you said, i got a "CGI
error":
The specified CGI application misbehaved by not returning a complete set of
HTTP headers.
I already enabled the Perl extensions in IIS Webservice-extensions. Have you
any idea to solve thi
Hello Sander,
Our friend Afshar posted a message last Saturday, that may hold some
interesting information for you as well
I am not sure about your Farsi, but I am sure you can work well with the
englih version J :
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Hi Sander,
You can do this by adding a new "web" under IIS. You can't use IIS with the
default Windows installation package - because that will install Apache for
you - if you want to use IIS you should install ActiveState Perl [
http://activestate.com/perl], download the OTRS source and then foll
Hi OTRS.org
My question is, how to configure iis on windows server 2003?
I have a Windows Server 2003. I installed IIS, Mysql, PHP.
Some serveral website running on that server. So i can't make any mistake.
I would like to implement otrs on a existing website in a new folder. sample:
www.websi
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