Re: [otrs] Make the postmaster mail plugin check for new work orders quicker.

Crontab.txt? Is it windows? On Ubuntu server this entry in crontab file /etc/cron.d/otrs does it for me: ... # fetch emails every 2 minutes */2 * * * * otrs $HOME/bin/PostMasterMailbox.pl >> /dev/null ... iva...@mail:~$ ls -lt /etc/cron.d/otrs lrwxrwxrwx 1 root root 14 2009-05-27 13:32 /etc/cron

[otrs] Make the postmaster mail plugin check for new work orders quicker.

Hi all, I was just wondering if there was anyway to decrease the time between when the postmaster mail plugin checks for mail. Right now it does it every 10 minutes (ex. 3:40 then again at 3:50 and again at 4:00). Is there anyway to have it maybe check every 5 minutes or every minute? I have trie

Re: [otrs] Max characters per faq

Emily, Especially with the WYSIWYG editor I could see that you could reach the 65k odd character limit. You said: > I am going to try edit the FAQ layout so you can't see the Symptom, Problem and > Solution fields as it doesn't really suit the format we would like. In OTRS, this is especially ea

Re: [otrs] Max characters per faq

Hi Michiel, Many thanks for you in-depth reply! It certainly answered my question : ) The reason for the long 'Symptom' is that we are using OTRS FAQ as a knowledgebase, into which I am copying and pasting a lot of text. I am going to try edit the FAQ layout so you can't see the Symptom, Pro

[otrs] OTRS system - call escalation

I would like to implement 1st , 2nd and 3rd level support on tickets with associated SLA. So 1st level receive all tickets, but if not responded to in a set time frame - then 2nd level notified and so on. I would like some guidance on how this can be set up effectively. Many thanks

[otrs] 2.4 beta 2 image upload

Hi, Has anyone testing 2.4 Beta 2 tried uploading an image in the rich text editor (wysiwyg)? Succes or fail? gr, Frans - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

[otrs] apache error log: -e: Apache2::Reload: Can't locate ....

Hi, Our error_log gets filled with a lot (All the pm's) of the following error messages: [Thu May 28 12:35:22 2009] -e: Apache2::Reload: Can't locate ../..// ... Like: [Thu May 28 12:35:22 2009] -e: Apache2::Reload: Can't locate ../..//Kernel/System/Ticket.pm I think it has to do w

[otrs] Question about new ticket notification for ticket created by the agent from the Web Interface

Hello all, we are happily using OTRS 2.3.4. When a Customer send an email to an address associated with an OTRS Queue all the agent get their notification via mail, and this is fine. When an agent instead creates an e-mail ticket from the Web interface specifying the recipients, the email about