We want to make changes in the otrs priorities adding priorities from 6 to 9
(already done).
mysql> SELECT id,name FROM ticket_priority;
++---+
| id | name |
++---+
| 1 | 1-La mas Baja |
| 2 | 2 |
| 3 | 3 |
| 4 | 4
Well I ran the scripts which are mentioned in the Upgrade file. I´m running
my OTRS on a Linux CentOS 5.3 Server with mod_perl, so I don´t know if the
manual from the win wolrd would help me out, but I´ll have a look just in
case I oversaw something.
Mit freundlichen Grüßen / Kind regards
Markus
Hi
On 20.08.2009, at 20:12, James Burk wrote:
Usually the Salutation goes first, then your response and then the
signature. Anyway, TicketViewCompose::ResponseFormat allows you to
order the content of your responses. Hope this helps; not 100% sure
I understand the issue.
He wants TOFU.
rs
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In response to my question Michiel Beijen was kind enough to reply:
>> My agents would prefer a plain text display in the Agent Zoom View
>> of a ticket. I have searched Defaults.pm, the documentation, and
>> SysConfig in the admin section and cannot find out how to set this.
> try Admin > SysCo
Hi Lars,
What would you actually try to do with the data?
You might be better off to do your data management directly on the AD
instead of via OTRS.
Otherwise, you could probably use OLE or so to fetch items from a browser
window for use in a script. But depending what you'd like to do, javascript
Hi Richard,
try Admin > SysConfig > Framework > Core::Web > Frontend::RichText
if you set this to No, the rich text editor will be disabled.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Aug 20, 2009 at 20:57, Richard Stockton wrote:
> My a
Hi,
On config item, you can create computers, and locations and the linked.
So far so good. What I couldn't find how to do is to get a list of
computer with certain characteristics on a particular locations.
For example, under computers you can specific wheter it is a laptop or a
desktop. H
I have a problem with OTRS Notifications in a 2.4.2 installation (on a
JumpBox server). This was upgraded from 2.3.1 this week.
When OTRS sends out responses to tickets, it works fine.
When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I
observe the log (below) in the /var/
Hi
Is it possible to get the values of the various data-fields on the "Customer
User Management" page and use them in an vbscript?
I'm thinking of adding a button to the page to run various maintenance routines
on our AD users.
Lars
CONFIDENTIALITY: This e-mail and any attachments
Google gives this, but I've no idea what it is
http://www.tokaware.com/index.php?page=otrsm_overview_en
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Alan McKay
Sent: 20 August 2009 20:23
To: User questions and discussions about OTRS.
Subjec
What is otrs-manager, and where do I get it?
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
On Tue, Aug 18, 2009 at 5:33 AM, Codatel Lists wrote:
> is there anyone who is interested in assisting with installation and
> configuration of an otrs system.
> or is there anyone who can point me to an appropriate person or
> company who can assist with this?
Well, the obvious answer is the OTRS
My agents would prefer a plain text display in the Agent Zoom View
of a ticket. I have searched Defaults.pm, the documentation, and
SysConfig in the admin section and cannot find out how to set this.
I would appreciate any help.
Thanks.
- Richard
---
Usually the Salutation goes first, then your response and then the
signature. Anyway, TicketViewCompose::ResponseFormat allows you to
order the content of your responses. Hope this helps; not 100% sure I
understand the issue.
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
james.b..
There was something similar in the past that could help you:
http://www.mail-archive.com/otrs@otrs.org/msg01541.html
On Thu, Aug 20, 2009 at 6:56 PM, Rodrigo Correa wrote:
>
>
> Hi,
> I have a problem with the signature of my tickets.
> The signing is being presented to the end of the ticket, not
Hi Michiel
Thank you for your prompt reply.
I should have been clearer - the email address are configured under
Admin>Email Addresses. The second email is sent TO the system email
address, not CC'd to the address. I can't work out how to not have the
system send the second mail to the system
Hi,
I have a problem with the signature of my tickets.
The signing is being presented to the end of the ticket, not the beginning when
I reply to the email.
How can I do to configure OTRS so that I have the signature at the beginning of
the ticket.
Thank
_
Hello,
I wonder how I certify that an email that was sent using CaracterSet ISO 8859-1
was recorded in my database (standard UTF8) correctly?
I'm having problem with special characters when they are being recorded in my
database. He is not being recorded properly!
Thank´s
___
Hi Matthew,
You should configure the system email addresses under Admin > Email
Addresses, that way they will NOT be put in CC when your agents reply.
(I guess we should make this a FAQ entry..)
http://doc.otrs.org/2.4/en/html/x1229.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
B
Hi Felix,
You might want to check out bug#4122 in the Bugzilla.
http://bugs.otrs.org/show_bug.cgi?id=4122
It is a known issue, but there is a dirty workaround available.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Aug 20, 2009 at 08:52, Fel
Sorry, after a beer and an half for dinner...
Put in crontab a line with $OTRS_HOME/bin/mkStats.pl with its switches
On Thu, Aug 20, 2009 at 5:04 PM, Marco Vannini wrote:
> Put in crontab a line with $OTRS_HOME/bin mkStats.pl with hits switches:
> << -o DIR OR -r em...@example.com [-m 'some m
Put in crontab a line with $OTRS_HOME/bin mkStats.pl with hits switches:
<< -o DIR OR -r em...@example.com [-m 'some message']>>
On Thu, Aug 20, 2009 at 4:59 PM, Erik Sejr wrote:
> Is it possible to have OTRS generate a pre-defined report daily? The
> existing report creates a CSV file, it wo
Is it possible to have OTRS generate a pre-defined report daily? The
existing report creates a CSV file, it would be ideal if I could get
this report to run daily, and drop the file somewhere on the server.
Thanks,
Erik
-
OTRS mai
Did you run the sql-update scripts as described in section 6 in the install FAQ
- http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=301 ?
I had the same problem with an upgrade from 2.3.4 to 2.4.2. After I ran the
scripts, the tickets had all the information intact.
--Lars
From
I had the same problem (content of the ticket empty), for me wasn't a
charset problem.
I've restored a previuosly backed up otrs db and restarted with step 1 of
migration. After that data was correct either if 4/5 tables resulted to be
latin. After a period of time overwathing the system just to be
Hi All,
Is there a way to achieve this?
Thanks in Advance,
Lokesh K S
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Katta, Lokesh Katta Subramanyam
Sent: Wednesday, August 19, 2009 7:16 PM
To: otrs@otrs.org
Subject: [otrs] Cus
Hi there,
I have a little problem. I´m running OTRS 2.3.4 without ITSM and want to
upgrade it to the new 2.4.3 with ITSM. Just in case that there are some
problems, I´ve set up a test enviroment. The Upgrade worked fine for me,
following the instruktion in the Upgrade file. But the tickets are no
Hello Richard,
> 3. There used to be a line at the top of each queue display:
> "Tickets shown: 1-6 - Page: 1 - Tickets available: 6 - All tickets: 8"
> The "8" above was a link that opened ALL tickets, locked or not, in
> that queue. Is there a way to re-enable that in 2.4.3? Or am I stuck
>
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