You can hide or deny the options of "article" with Sysconfig (Config
Options: Ticket -> Frontend::Agent::ModuleRegistration) or with an ACL.
But AFAIK you need access to the DTL if you didn´t want the displaying
of "article" itself.
regards
Christoph
Lev Davidovich schrieb:
Hi I want to chang
Did you had a look at Sysconfig ( Framework -> Core::Web,
Frontend::RichText ) ?
regards
Christoph
Nathan Campbell schrieb:
I'm sure this is really easy and I am just missing it -
I am having trouble finding an option to view tickets in HTML format
in OTRS. Everything is being converted to
under Admin | sysconfig | Framework | sendmail --> there you can configure you
mailserver, account and password to use when sending emails
From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of Agustin de
Landa Gil [adela...@inmagusa.com]
Sent: Monday, S
Hello I am facing the following problem: No mails are sent of any event to
the agents. The error I get in the log is the following:
[Mon Sep 21 16:07:10
2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
agent 'NewTicket' notification to 'igutier...@inmagusa.com'.
[Mon
I setup OTRS on Windows XP . It has been configured but I have a couple
questions. Hopefully, you can assist me.
1. How do I enable the Syslog? No response when I click on it.
2. Setup mail.
Currently switched our mail to Google Mail.
pop.gmail.com (port 465)
smtp.gmail.com (port 995)
S
Notification should be that are the messages that otrs send for the defined
activity. I mean. Auto answer are used for email and notification for web
usage. (I'm trying to remedy...;) )
On Mon, Sep 21, 2009 at 10:44 PM, Marco Vannini wrote:
> Yes, exscuse me, I've confused something. I was thinki
Yes, exscuse me, I've confused something. I was thinking to Admin
Notification ... sorry again
On Mon, Sep 21, 2009 at 10:09 PM, Gustavo Montes
wrote:
> Thanks for you reply Marco.
>
> Now by looking at the section it does not seem tto be manually triggered.
> If you open up the following notifi
I'm sure this is really easy and I am just missing it -
I am having trouble finding an option to view tickets in HTML format in
OTRS. Everything is being converted to text and I would like it be HTML
(for formatting, inline images, styles, etc...). I was under the
impression that 2.4.4 allowed th
Thanks for you reply Marco.
Now by looking at the section it does not seem tto be manually triggered. If
you open up the following notification "en::Agent::NewTicket" it is making
reference to the token "OTRS_CUSTOMER_SUBJECT" so it looks more like an
event that is triggered automatically. But I'm
it is possible that running otrs.RebuildEscalationIndex.pl you solve the
problem. It is under your OTRS base dir ($OTRS_HOME)/bin
MV
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/ot
[Notification] is triggered by hand, for administrative communication
purposes. It is possible that you are looking for [Auto Responses] and
[Auto Responses <-> Queue] ?
On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes wrote:
> Hi,
>
> I'm trying to figure out what is the difference between this
Sarah Baker schrieb:
Hmm- I set the Escalation values (First Response, Update time,
Solution time) to 'empty' (putting in zero gives me a divide by zero
error) on one of my queues to test if that would remove the messages
from my view, but it doesn't. Does that impact newly created tickets
and n
Hmm- I set the Escalation values (First Response, Update time, Solution time)
to 'empty' (putting in zero gives me a divide by zero error) on one of my
queues to test if that would remove the messages from my view, but it doesn't.
Does that impact newly created tickets and not old ones?
So is
Hi,
I'm trying to figure out what is the difference between this two types of
notifications? I have been able to set up a notification under the
"[Notification (Event)]" but how can I make the "predefined" notifications
under the "[Notification]" section work? or how/when are they triggered?
I'm
Sarah Baker wrote:
[...]
Can you point me in the direction of any documentation to explain why
these show up for every ticket and don’t go away until the ticket is
closed? How can I control it?
Hello Sarah,
please check your queue settings, I think you have set times for
response time, update
Solved it!
I had a none standard theme setup which I have created in OTRS 2.3.4, after
switching to a standard theme the messages appeared correctly.
Mark.
Netmania IT Limited
Registered in England No: 4039293
Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield,
Staff
Hi,
Have just upgraded from 2.3.4 to 2.4.4 using the Redhat RPM installer and
followed the procedure in the upgrading section of the manual running the
DBUpgrade scripts and perl script.
Everything seemed to go fine. However, we now have a problem that when clicking
on a ticket to zoom none of
My manager wants to press ahead with importing our live database
(Apache/MySQL/Linux/OTRS 2.2.5) into a fresh install of OTRS 2.4.4 on Windows
(Apache/MySQL). His argument is that it should be possible to import each of
the tables at a time and once that is done it should provide a method of
ba
hi guys,
Just a quick update, I also updated ticket.pm as outlined in the bug report:
http://bugs.otrs.org/show_bug.cgi?id=4257, but seems that it did not fix my
issue.
BTW - i'm using a windows installation, OTRS v.2.4.4
Is there anything else i should do?
Hi
Hi,
When we use the CustomerUser::DB to get customer data into our helpdesk
extended chars looks bad.
If we change the Default CharSet to iso-8859-1 (in the config.pm) it's just
fine, but then we get problems with chars in internal mails and some views in
the interface.
In the LDAP module
Yes, that is what we do, except we are using MSSQL and I’m running OTRS in a VM.
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201
214-871-4026 - phone
214-953-1218 - fax
Hi,
That did the job, thank you very much.
Best Regards,
Martin Mortensen
On Mon, 2009-09-21 at 00:37 +0200, Alexander Halle wrote:
> Martin Mortensen wrote:
> > I was wondering if there is a way to remove the "Customer" and "Company"
> > buttons at the upper navigation bar? I am using OTRS 2.2
Hello and good morning
Nobody here, who has an idea how I can improve my statistics?
Kind regards.
Georg
From: roel...@hotmail.com
To: otrs@otrs.org
Date: Fri, 18 Sep 2009 15:41:46 +0200
Subject: [otrs] Statistics for OTRS survey module
Hello
The same case is also open in the ger
Unfortunately I've never used the customer interface to any great
degree so I'm not sure of how it hangs together from the customer
interface point of view. I imagine its pretty similar but I can't say
any more than that.
A useful exercise is to bash out a visio diagram of what you currently
have
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