[otrs] RADIUS LDAP/DB

Hi, I would like to use RADIUS in order to authenthicate my customer users in my OTRS. Have I to create them in otrs before they try to access by customer users web interface? Is there a method to populate my cutomer users db dinamically when a customer users log on? This because I don't want

Re: [otrs] SOAP API no autoresponse

any news in this? Am Mittwoch, den 23.09.2009, 14:08 +0200 schrieb Peter Padberg: Hi List! I want to open otrs tickets with API with this php-script: pre ?php $otrs_subject = test; $otrs_queue = $Queue; $otrs_from = serv...@domain.com;

Re: [otrs] RADIUS LDAP/DB

Here is a link to the most recent documentation on Radius Customer authentication: http://doc.otrs.org/2.4/en/html/x1940.html#configuration-customer-auth-b ackend-radius I don't know about customer users, but the below works for my agents. As long as they are able to authenticate

[otrs] Question about system messages

Followup on previous query - I notice that the system messages I get for each message on my screen Doesn't restrict to just the queue's in my queues I get alerts for those I don't care about. Is this something due to being in the admin group? It doesn't make sense to fill my screen with

[otrs] Question on list results by priority

Is there an easy way so that I can search tickets and view order based on priority and not only how long it's been in the system? - Sarah Baker Dir. of Ops, mSpot Inc. 650-321-7000 - OTRS mailing list: otrs - Webpage:

[otrs] How can I cc a customer notification to an agent/user?

Using the customer-facing website (via Customer.pl), I created a new customer user. The new customer user was sent the following email. I'd like to be able to have an agent/user be notified that a new customer user has been created so that the agent can ensure the account is set up

[otrs] Where is notification template for New OTRS Account

Using the customer-facing website (via Customer.pl), I created a new customer user. The new customer user was sent the following email. (I've replaced actual data with stuff in [] tags.) I'd like to change the text of this email, but I can't figure out where to do so in the admin app.

[otrs] Problem Getting Mail

Hi All, I am new to OTRS, looking at it as an alternative to inboxHQ. I have been successful in installing it on Ubuntu 8.04 (otrs 2.2.4), but I cannot seem to have it get the emails and turn it to tickets. What I've done so far: 1.) Added a PostMaster POP3 Account (a test account

Re: [otrs] Background color in agent web interface

You can find the style sheet that controls the agent interface in /opt/otrs/var/httpd/htdocs/css/Standard/agent.css I.m not sure why they moved the style sheet to that directory -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Johannes

Re: [otrs-de] Dashboard - 7 Day Stats erweitern?

Hi Sebastian, ich hab einfach in Kernel/Output/HTML/DashboardTicketStats.pm in Zeile 77 den Zähler erweitert. for my $Key ( 0 .. 18 ) { Und damit die Oberkante etwas höher als der höchste Punkt ist in Zeile 127 $Max = int($Max*1.2); Da mir damm aber die X-Achse nicht gefallen hat hab ich die

[otrs-de] OTRS 2.2.7 auf Debian SMTP Mailversand geht nicht

Hallo, ich bin neu in der OTRS Materie undvielleicht könnt ihr mir Tips geben wo ich weiter suchen soll. Das OTRS-Forum habe schon umgegraben aber nichts wirklich gefunden was mein Problem beschreibt. Ich habe auf einer Debian 5 Standardinstallation mit Apache 2.2 und mysql DB, das OTRS2 Paket