Hi,
After ticket were locked by agent, is there any option availble to remind
the agent periodically about the ticket.
For example a ticket the SLA is 1 hour. Agent has locked the ticket. i would
like to send mail or alert message to the agent in 15, 30 and 45 min remind
about the ticket and rema
Dear Marco,
Yes, I found #4433 for this bug. Thx for your advise.
2009/11/5 Marco Vannini
> it's a known bug.
> There should be a fix, try to search on bug.otrs.org or mailarchive
>
> On Thu, Nov 5, 2009 at 11:49 AM, hpsbigcat wrote:
>
>> Hi All,
>>
>> I just upgraded from 2.3 to 2.5.
Dear Colleagues,
I am finding some difficulty with the configuring and Customization of the Auto
Responses <-> Queue so that when a customer sends a mail, the system
automatically replies. I am a new user of the OTRS and trying to use it for my
company but am finding some problems. I am using th
