[otrs] Virus Alerts

Any one sent virus alert emails from Trend OfficeScan or something else to OTRS so that someone can work them? Be curious to see how you did it... Daniel ** This email and any files transmitted with it are confidential and inten

[otrs] FAQ width

My FAQ width is showing very narrow on the public FAQ pages. I compare them to the demo FAQ from the otrs.org website and there it is centered nicely. Mine is about half as wide as my screen stuck to the left side of the monitor. Does anybody know what file to edit, maybe a .dtl file and possi

[otrs] Agent's Dashboard Configuration

Hi list, Is it possible for an admin to configure dashbord of OTRS agents ? If yes, how ? Thanks in advance for your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du M

Re: [otrs] SOAP troubles

Hi, even if I use the rpc-example from the scripts directory I get this error: Software error: Can't call method "Dispatch" on an undefined value at /opt/otrs/bin/cgi-bin/rpc-example.pl line 33. For help, please send mail to the webmaster (webmas...@localhost), giving this error message and the

[otrs] SOAP troubles

Hi, I'm trying to use the SOAP interface of OTRS to generate new tickets. So far no luck. The error I get when I try to access soap via PHP is: "Fatal error: Uncaught SoapFault exception: [soap:Client] Application failed during request deserialization: no element found at line 1, column 0, byte -1

[otrs] Auto Responses <-> Queue ]

Hello fellows, I need some help with this OTRS auto response to queues .i.e Auto Responses <-> Queue. I have match the auto response to the queue i want but it is not working. I can not see any auto response when i sign in at the Customer-Interface and expect to see a mail responding to the sen

[otrs] Owner Notification missing

Hi All, I'm facing a problem in OTRS, after upgrading version 2.3.4 to 2.4.5, there is a problem where customer auto generated Notification which is missing the issue is that, When Customer Move a ticket into a queue and Owner Notification which generate to customer is missing How can i sol

[otrs] Edit Ticket and criticality manually

Hello; I need to change the impact and criticality of one ticket and I am trying to do it using the SQL Console . The problem is that I can not find the tables where the ticket´s impact and criticality are saved. I have found the possibility of change the ticket priority using the ticket table

Re: [otrs] Ticket Escalation

Hi Steve, OTRS can send notifications for escalations, that is quite straight forward. However, it can't send multiple or layered notifications currently. We are looking into improving that in future releases. There is a way around that: - You can have one notification based on the escalatio

Re: [otrs] OTRS 2.4.5 and MSSQL2005 Slow response

Hi Dave, Apache on Windows crashed in different scenarios since we switched to Strawberry Perl. Therefore, since 2.4.4 or so, we decided as a temporary measure to disable mod_perl and run OTRS as regular CGI. This prevents the crashes, but it comes with a performance penalty. See also bug 4270: ht