[otrs] Is it possible to create 'Form based' templates

I would like to have a response template for use when answering tickets that looks like this: Hi! We are pleased to announce that the PRODUCT-NAME RELEASE-NUMBER release is now available for download at DOWNLOAD-LOCATION. We believe that this release will fix your problem.

Re: [otrs] Raw queue ticket generation stopping

Hi Niel Thanks for thr reply . Disaled RAW queue notification and configured Notification (event) for Ticketqueue update Thanks Rupa On Mon, Dec 7, 2009 at 5:40 PM, Niels van Adrichem nvanadric...@itcall.nlwrote: Hi Rupa, An e-mail will become a ticket (or added to a ticket) as soon as

[otrs] Mem Leak Returned?

Can somebody explain this to me? top: PID USER PR NI VIRT RES SHR S %CPU %MEMTIME+ COMMAND 19729 www-data 20 0 325m 137m 544 S0 27.5 0:00.35 apache2 19730 www-data 20 0 551m 141m 2988 S0 28.4 0:03.53 apache2 19731 www-data 20 0 615m 141m 2992 S0 28.4

Re: [otrs] Mem Leak Returned?

anniho...@gallery-obscure.de schrieb: Can somebody explain this to me? top: PID USER PR NI VIRT RES SHR S %CPU %MEMTIME+ COMMAND 19729 www-data 20 0 325m 137m 544 S0 27.5 0:00.35 apache2 19730 www-data 20 0 551m 141m 2988 S0 28.4 0:03.53 apache2 19731

Re: [otrs] Content-type application/json ...

Hi Kiffin, You are absolutely right, the content-type should be application/json. We will change this with the next version of OTRS. Greets, Marc Kiffin Gish schrieb: I noticed in the JSON requests that the content-type is set to text/plain. Shouldn't it be application/json? -- Marc

[otrs] Can't call method Header ...

I'm trying to write my own OTRS module based on chapter 13 of the Developer Manual. However, although I feel I've followed the instructions exactly, I still get the following error message: Can't call method Header on an undefined value at ../..//Kernel/Modules/AgentHelloWorld.pm line 38. This

Re: [otrs] Content-type application/json ...

Great, now the interface will adhere better to the standards, which is always a good improvement. On Sat, 2009-12-05 at 19:59 +0100, Kiffin Gish wrote: I noticed in the JSON requests that the content-type is set to text/plain. Shouldn't it be application/json? -- Kiffin Gish

Re: [otrs] Can't call method Header ...

Hi Kiffin, I see there is an error. LayoutObject is missing in the list: [...] for my $Transfer ( (qw( ParamObject DBObject ModuleReg ConfigObject LogObject EncodeObject MainObject )) { [...] Just add it and it should work. It will be fixed after new auto rebuild of the

Re: [otrs] Can't call method Header ...

It works now, thanks! On Wed, 2009-12-09 at 20:24 +0100, Martin Edenhofer wrote: Hi Kiffin, I see there is an error. LayoutObject is missing in the list: [...] for my $Transfer ( (qw( ParamObject DBObject ModuleReg ConfigObject LogObject EncodeObject MainObject

Re: [otrs] Can't call method Header ...

Hi Kiffin, could you please provide more details of your code? Have you set $Self-{LayoutObject}? Usually it is done in the constructor (aka subroutine new). The LayoutObject should be passed to the constructor (in the %Param hash), but you have to save it in the object yourself. Cheers,

[otrs] Customer DB import from excel sheet

Hi I have OTRS Windows 2.4.5 installed I have customer Info with fields like (Name , location , E-mail ID and Phone) in excel sheet , Can I import it in OTRS customer database and overwrite the existing field How can I edit a customer database to have my own details Thanks Rupa

Re: [otrs] Is it possible to create 'Form based' templates

On Wed, 09 Dec 2009 16:13:55 +0100, Niels van Adrichem nvanadric...@itcall.nl wrote: Hi Stein, You could make the big text-area hidden and place a few HTML-textboxes over it with some javascript to update the hidden field when changed. Thank you for the suggestion. But this would require