[otrs] I will be on Medical Leave starting Mon Feb 22 and returning on Mon Mar 8 (tentatively).

I will be out of the office starting 02/19/2010 and will not return until 03/08/2010. I will be on medical leave starting Mon Feb 22 and will return on Mon Mar 8. During my absence, Fayaz Syed, available at 408-717-8925, will be my delegate. Please escalate all SAP, BI and HCM Issues to him.

[otrs] I will be on Medical Leave starting Mon Feb 22 and returning on Mon Mar 8 (tentatively).

I will be out of the office starting 02/19/2010 and will not return until 03/08/2010. I will be on medical leave starting Mon Feb 22 and will return on Mon Mar 8. During my absence, Fayaz Syed available at 408-717-8925 will be my delegate. Please escalate all SAP, BI and HCM Issues to him. O

[otrs] Change Age in Ticket view

Hi It's posible change the Age in the CustomerTicketOverView, I like to see the creation time in this view. Anyone can help me. Thanks. Cordialmente Carlos Andrés Gallego Analista Mesa de Ayuda EMTELCO S.A. Tel: 389 70 61 - 389 70 00 Ext 14215 Cra 43A # 25 A 69 E-mail: cgalle...@

[otrs] Stop Age after closing the ticket

Hi Team, How to Stop Age after closing the ticket. Regards, Ramana - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Automatically changing queues when ticket state is changed

I am trying to achieve something that seems like it should be simple... But I can't for the life of me figure out exactly how to make it happen... When an agent sets a ticket in a specific queue (named "Active Tickets") to *Pending Auto-Close* I would like the ticked automatically unlocked move

Re: [otrs] Spell Dictionary

Hi, this thread should cover quite all regarding this... http://www.mail-archive.com/otrs@otrs.org/msg29252.html HTH MV - OTRS mailing list: otrs - Webpage: http://otrs.o

Re: [otrs] no connection to syslog available

Thank you for your responses, I was able to get otrs up and running with Solaris 10+apache2+mysql I had some difficulties installing the mysql dbd driver with mysql 64 bit version, but it worked with 32 bit under solaris 10. I am planning to go deeper in the future how to get otrs working with Su

[otrs] Spell Dictionary

OTRS 2.4.7 Language: Spanish When I use the spell checker to correct words are offered in English and German. What I make corrections offered belonging to the Spanish. It is the Spanish spelling dictionary? If you like what I have to activate? ---

[otrs] OTRS + PAM

I was wondering if there is a way to tell otrs to use PAM mech instead LDAP or internal MySQL, Regardsd, LD - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] OTRS install on CenTOS Linux box

Duh! groupadd nogroup ! From: Neil Grantham To: otrs@otrs.orgSent: Friday, 19 February, 2010 16:50:07Subject: Re: [otrs] OTRS install on CenTOS Linux box Well, I did a shell command egrep -i "^nogroup" /etc/group and nothing returns Using egrep -i "^*" /etc/group yields all the groups

Re: [otrs] Getting this error when it's checking theincomingmailbox...

I think i found the issue. I was also seeing this same error show up in the /var/log/messages log when i tried to change the a queue named "Junk", not sure if this is a default queue or was setup before i took over. It wouldn't let populate the change form. looking at the sql being run, it turns o

Re: [otrs] OTRS install on CenTOS Linux box

Well, I did a shell command egrep -i "^nogroup" /etc/group and nothing returns Using egrep -i "^*" /etc/group yields all the groups and thus nogroup isn't there. How do I create this with correct permissions?   Neil From: Neil Grantham To: otrs@otrs.org; Markus Moj Sent: Friday, 19 February,

[otrs] How to set multiple timezone

Hi Team, I am using OTRS 2.4.7 I have customer users in 4 different countries each in different time zone accessing single otrs server. we have a dedicated Queue for each country. Service & SLA are common across the Queues. Please let me know how can i make the SLA count In this kind of s

Re: [otrs] Attachments managment

So you mean, that while modifying the code it would possible to have a button in the article region to remove the attachment ? Can you tell me (us) a bit more how to implement such features ? Do I know to know perl programming? (I come from Cobol, html, xml, vba and co, so I am not afraid to to

Re: [otrs] OTRS install on CenTOS Linux box

...or rather usermod: invalid numeric argument 'nogroup' From: Neil Grantham To: Markus Moj ; User questions and discussions about OTRS. Sent: Friday, 19 February, 2010 15:08:25Subject: Re: [otrs] OTRS install on CenTOS Linux box It was suggested I use the source archive!   OK, making progress

Re: [otrs] OTRS install on CenTOS Linux box

It was suggested I use the source archive!   OK, making progress, I've untarred and changed the directory to 'otrs' as suggested Next problem! I added user OK with the command useradd -r -d /opt/otrs/ -c 'OTRS user' otrs however usermod -G nogroup otrs gives the error 'invalid numeric argument'  

Re: [otrs] OTRS install on CenTOS Linux box

Hi You have tmp folder in opt.. check this because as you said you downloaded the OTRS-2.4.7.tar.gz in /tmp (as Linux also having a default tmp folder ).so check the complete path of OTRS-2.4.7.tar.gz. and after going to that path try to extract the folder. Regards Sourabh Sarwate On Fri, Feb 1

Re: [otrs] OTRS install on CenTOS Linux box

Hi, First of all, welcome to the linux world :) Second, why do you not use the *.rpm package? http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.7-01.noarch.rpm The command is tar -xzvf *.tar.gz Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und

Re: [otrs] OTRS install on CenTOS Linux box

Hmm, yes, answered my own question! Logged off and then in as root and it unpacked! Neil From: Neil Grantham To: OTRS Mailing list Sent: Friday, 19 February, 2010 14:33:43 Subject: [otrs] OTRS install on CenTOS Linux box Newbie to Linux question! I've dow

[otrs] OTRS install on CenTOS Linux box

Newbie to Linux question! I've downloaded and installed CentOS 5.4 on a 'PC' I have downloaded OTRS-2.4.7.tar.gz to /tmp I am logged in as root (well default admin user that I set up) I open Applications>Accessories>Terminal It has the prompt ad...@localhost I cd to /opt then run the command 'ta

Re: [otrs] You should use FastCGI or mod_perl to increase your performance. Critical

Hi Ramana, This should help you: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=343 Regards, David On Fri, Feb 19, 2010 at 1:59 PM, ramana wrote: > Hi Team, > > I am installing OTRS 2.4.7. > > Support Assessment : web server Status i am getting below -- Critical > >

[otrs] You should use FastCGI or mod_perl to increase your performance. Critical

Hi Team, I am installing OTRS 2.4.7. Support Assessment : web server Status i am getting below -- Critical You should use FastCGI or mod_perl to increase your performance. *Critical *kindly help me on this.* * - OTRS ma

Re: [otrs] Templates for new Email Tickets?

Richard Cross wrote : Is it possible in OTRS to create multiple custom templates for use when creating new tickets? When creating a new email ticket (for example: to notify a customer of a forthcoming service outage), I'd like to be able to select from a list of different email templates, ideall

[otrs] Templates for new Email Tickets?

Hi, Is it possible in OTRS to create multiple custom templates for use when creating new tickets? When creating a new email ticket (for example: to notify a customer of a forthcoming service outage), I'd like to be able to select from a list of different email templates, ideally that are appro

Re: [otrs] no connection to syslog available

Hi Deniz, as Michiel said most of us have no experience with OTRS on Sun Java Web server and perhaps the same is true for Solaris. So helping is difficult. Do you have the possibility to use a machine with Apache and MySQL on Solaris or even on Linux as an intermediate step ? Then chances to