Re: [otrs] Configuration Error in Config.pm / Microsoft ADIntegration

2010-04-20 Thread Guillaume Rehm
Hi, Do the same with this for users. Hope this help $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; #$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldapserver'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Yourusers,dc=domain,dc=local'; $Self->{'C

Re: [otrs] Back Error

2010-04-20 Thread Marco Vannini
> I have my max allowed packet size set to 1BG You should have it in my.cnf [mysqldump] section too (and rebember to restart mysql if you make some change to cnf file). - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

[otrs] Back Error

2010-04-20 Thread Maurice James
Has anyone else seen this error while backing up? Backup /mnt/backup2/2010-04-20_15-08/Config.tar.gz ... done Backup /mnt/backup2/2010-04-20_15-08/Application.tar.gz ... done Dump MySQL rdbms ... sh: line 1: 30737 File size limit exceededmysqldump -u otrs -phot -h localhost otrs >/mnt/backu

Re: [otrs] Compose Answer (email): "blank"?

2010-04-20 Thread Jan Johansson
>you need to assign standard responses to the Queues first. >This can be done in the admin area, second row "Queues & Responses". Thanks. I realized that with a little help from the forum ( http://forums.otrs.org/viewtopic.php?f=61&t=4525&p=18682&sid=2f12ad86a15987bb03a9fe1288329ee8#p18682 )

Re: [otrs] Customer authentication via LDAP

2010-04-20 Thread Ryan Miguel
My customers are also authenticated through LDAP but they can't seem to log in because they do not have a valid password. I have found an article that mentions that even though customers are authenticated through LDAP they have to be pulled to the local database to be able to log-in. However, I ha

Re: [otrs] Customer company

2010-04-20 Thread Nils Leideck - ITSM
Hi, On 19.04.2010, at 16:12, Sebastien Bory wrote: > [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], seems to be ok. Can you post a bit more, like apache error log or otrs log or the whole Map configuration? Nils Leideck -- Nils Leideck Senior Consultant nils.

Re: [otrs] Compose Answer (email): "blank"?

2010-04-20 Thread Nils Leideck - ITSM
Hi, On 19.04.2010, at 10:03, Jan Johansson wrote: > I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a > snag. > Mail seem to work, Notification goes out, incomin gtickets are pulled by > Postmaster into my queue. > When I open a ticket, I see that it was sent by > "fir

Re: [otrs] Configuration Error in Config.pm / Microsoft ADIntegration

2010-04-20 Thread Martin, Michael
Hello again. I’m now able to get my OTRS server to use Microsoft’s AD to allow user login. Again, I’ve taken my config from: http://wiki.otrs-forum.de/index.php?title=Using_OTRS_with_Microsoft_Active_Directory (Thank You to Michiel Beijen) My Config.pm is nearly identical to the one l

[otrs] Custom field versus type of request

2010-04-20 Thread Francesco Vinelli
Hi, I'm newbbie!! I must add a textfield or a list in a request, but this field are visisble onlly for some kind of request not for all! Tnx a lot Franz - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

[otrs] Customer authentication via LDAP

2010-04-20 Thread Eduard Ivanov
Not work Customer authentication via LDAP In my ldap i have: ou=gpoups whith groups list ou=users whith users list in groups i have cn=customers with customers list Now, config otrs for customers ldap authentication: customer authentication settings: $Self->{'Customer::AuthModule'} = 'Ker

[otrs] 1 Customer in several Companies

2010-04-20 Thread Rune 'TheFlyingcorpse' Darrud
Hello! We have 1 user database, but we have also users working for several companies/departments, where it is a must for us to be able to list this information. The information itself is available through a SOAP service, and I can write a parser easily, but what I need to know is; is it possible i