Re: [otrs] Back Error

Im using the script that came with OTRS. I just run it with cron MCITP(rgb)_1084_1085 https://exams.giac.org/images/logos/giac_silver_small.gif GIAC Security Leadership Certification (GSLC) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche S

Re: [otrs] Back Error

Hello Maurice, Could you please share with us the backup script you're using? Thanks! Leonardo Certuche www.itconsultores.com.co On 21 April 2010 16:42, Maurice James wrote: > Its set, but why is OTRS back up throwing that error? > > > > > > > > [image: MCITP(rgb)_1084_1085] > > *[image: ht

Re: [otrs] Back Error

Its set, but why is OTRS back up throwing that error? MCITP(rgb)_1084_1085 https://exams.giac.org/images/logos/giac_silver_small.gif GIAC Security Leadership Certification (GSLC) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday,

Re: [otrs] Configuration Error in Config.pm /Microsoft ADIntegration

Hi Michael, I'm not using the latest version of configuration sentences but they work so here they're: For customers, I use the following: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D; $Self->{'Customer

Re: [otrs] Configuration Error in Config.pm /Microsoft ADIntegration

Hello again. I have tried to get this working with Microsoft’s A.D. but I’m still having troubles, but I think I’m getting closer. I’ve adapted my Config with help from this email list. (Thank You to Michiel Beijen and Guillaume Rehm.) My question is how do I allow some A.D. users to be “use

[otrs] different freetext shown depending on customer/service

Hi there, Here's a simple question for you otrs-experts: Is it possible to show different freetext fields on the customer interface depending on the customer logged or depending on the service he chose? If yes, is it using ACLs? Any example would be more than welcome! Thanks in advance, Leonard

Re: [otrs] HELP

Hi, On 21.04.2010, at 11:18, Myriam O'Neill wrote: > Please unsubscribe from your mailing list as I am being swamped with replies!! To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http:

Re: [otrs] Can OTRS support field value dependency in ticket?

Not by default. Actually we had otrs AG develop said function for our system. The dependency itself is stored either in the db or in csv files. It's a 12-15 different files altered, so far from 'easy'... If interested I could send you the package for evaluation, just drop me a line to obee [the

Re: [otrs] Can we allow customers to select any services when customer account is maintained in LDAP?

Awesome!! Thanks Udo! On Wed, Apr 21, 2010 at 10:05 PM, Udo Bretz wrote: > Hi Edmond, > > yes there is a way to do this. > > Have a look in the Admin-Menu > [ Customer Users <-> Services ]. There you can either assign services to > selected customers, or you can define them as default services

[otrs] Can OTRS support field value dependency in ticket?

Hi all, Can OTRS support field value dependency in ticket? For example, I add 2 fields "type" and "subtype" in ticket and they are dropdown list in UI. The valid value list of" subtype" depends the selected value of "type". Can OTRS support it? If not, it is appreciated if you can point out whic

Re: [otrs] Can we allow customers to select any services when customer account is maintained in LDAP?

Hi Edmond, yes there is a way to do this. Have a look in the Admin-Menu [ Customer Users <-> Services ]. There you can either assign services to selected customers, or you can define them as default services for every customer. Best regards, Udo On 21.04.2010 16:02, Edmond Chan wrote: > Hi all

[otrs] Can we allow customers to select any services when customer account is maintained in LDAP?

Hi all, Can we allow customers to select any services? We would like to let all customers to select any service in ticket submission. Customer account is from LDAP. It is cumbersome to grant services for every customer. Is there any easy way for us to let all customers to select any services? Th

[otrs] Can we set the relationship between service and queue?

Hi all, Can we set the relationship between service and queue? Some services should NOT be handled by particular queue. Can we set the relationship between service and queue? When particular service is selected, only related queues are available for select. Thank you! -- Best regards, Edmond

Re: [otrs] Installation guide for FreeBSD ...

Problem fixed: sudo cpan -i Apache2::Reload On Wed, 2010-04-21 at 12:49 +0200, Kiffin Gish wrote: > I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't > locate Apache2/Reload.pm etc. > > Is there a guide available that explains how to do this? > -- Kiffin Gish Gouda, The N

[otrs] Installation guide for FreeBSD ...

Hello. Seems like you haven't it on your mashine. If u using mod_perl 2: ws-moonshiner# cd /usr/ports/www/p5-Apache-Reload && make -DWITH_MODPERL2 all install clean Voila :-) Kiffin Gish wrote: I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm et

[otrs] Installation guide for FreeBSD ...

I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish Gouda, The Netherlands - OTRS mailing list: otrs - We

[otrs] HELP

Please unsubscribe from your mailing list as I am being swamped with replies!! Thank you CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauth