[otrs] create freetext field not as dropdown

Hi all Currently the freetext field is only allowed to create key fields as drop down, is there a way to create as a list field so that I could select multiple choices (instead of just selecting one choice) within a list when creating a phone ticket

Re: [otrs] OTRS Terms of use (Alexander Halle)

If you are running under windows, make sure the user that Apache is running as has permissions to the file server. Go to control panel services, right click on Apache -> properties -> logon tab. Set a user in here. The local account does not have access to write to a network drive. Thanks Henry

Re: [otrs] modifying the FAQ search form?

Hi Greg, Searching for a month already? That is *not* a quick search :D If you want to change the wording in the GUI the best way to do this is by using a custom translation file. This way if you update OTRS or the FAQ module, your changes are still in a separate file and will survive the upgrade

[otrs] Lost your password? Not working

When i attempt to get new password trough "Lost your password?" I place valid email address and I get a mail with a link to renew my password but when I click on the link I got an error message "There is no account with that login name" Any idea? ---

Re: [otrs] OTRS Terms of use (Alexander Halle)

Hey Everyone! I'm configuring the system so it uses a FileServer to save the attachments, like indicated on the last e-mail. Now I'm having some difficulties My OTRS installation is on Windows and I'm trying to set the ArticleDir so it has access to my FileServer. When I try to set it like //scw

Re: [otrs] Default sort order issues

Hi, On 24.05.2010, at 01:15, Steve Durbin wrote: > On 21.05.2010, at 08:44, Steve Durbin wrote: >> OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are >> shown. > > At Nils Leideck request bugged as #5386 > Workaround added to bug as additional information. Thx! Freun

[otrs] ITSM error while upgrading OTRS 2.3 to 2.4

Hello, I'm trying to migrate from version 2.3 to 2.4, but I have got problems with the ITSM package. My actual version is 2.3.5 with ITSM 1.2.3 I followed the instructions [1] but did not work, returned me the following error: Got no EncodeObject ! at ../ ..//Kernel/System/General Catalog.pm line

[otrs] Find one ticket in a group of bulk tickets

Hello all, For our customer accouting I'm trying to find all closed tickets in a certain time frame. I can do that, but when I do that I get accounting tickets for every ticket closed. Now I'm trying to find out how I can select only one accounting record for a group that's closed with a bulk acti

[otrs] Zombie tickets all around..

Today , our day started with a very strange issue. We are using otrs 2.4.6 over 10 months. There has been no system update or change recently. All closed tickets are re-opened by a follow-up message with a new ticket id. and the creator is unknown. For example ; there are 15000 tickets closed

Re: [otrs] Default sort order issues

On 21.05.2010, at 08:44, Steve Durbin wrote: > OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are > shown. At Nils Leideck request bugged as #5386 Workaround added to bug as additional information. -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: T