[otrs] Bug in Postmaster Filter 2.4.7

First of all, I apologize for my bad English. I hope that someone will understand me. I have a problem with the 'PostMaster Filter' module. I have inserted two filters to automatically change the Article Sender and the Article Type to 'agent (email-internal)', in case of all e-mails received

Re: [otrs] otrs Digest, Vol 21, Issue 16

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Message Need module in Log

Hi I'm currently facing the message Need module on every access to otrs in our logfile. OTRS itself works as expected. Traceback: Message: Need module! Traceback (41237): Module: Kernel::System::Main::Require (v1.33.2.1) Line: 98 Module: Kernel::Output::HTML::Layout::NavigationBar

Re: [otrs] ACL

Hi Nils Updated to OTRS 2.4.7. I am able to run ACL that trigger on Queue change to 'Raw'. Is it possible to trigger ACLs from TicketFreeText fields. Below please find some of my code that is NOT working on TicketFreeText field. $Self-{TicketAcl}-{'ACL-Limit-SiteList'} = {

Re: [otrs] otrs Digest, Vol 21, Issue 17

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Pending status

Hi! I looked explanations about different pending status: pending reminder, pending close + and pending close - . In every status you set time that triggers something. I would like to have simple Pending status, wich triggers nothing. No time needed to set. Tickets just waits something and

Re: [otrs] ACL

Hi, On 04.06.2010, at 13:41, Louis Becker wrote: Updated to OTRS 2.4.7. I am able to run ACL that trigger on Queue change to ‘Raw’. Is it possible to trigger ACLs from TicketFreeText fields. Below please find some of my code that is NOT working on TicketFreeText field.

Re: [otrs] otrs Digest, Vol 21, Issue 17

just a question, could not be possible to ban this ? 2010/6/4 mrem...@truecom.pl W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas

Re: [otrs] otrs Digest, Vol 21, Issue 18

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] otrs Digest, Vol 21, Issue 17

On 2010-06-04 13:59, Marco Vannini wrote: just a question, could not be possible to ban this ? Hera, hear, I second this. attachment: Ton_Kersten.vcf smime.p7s Description: S/MIME Cryptographic Signature - OTRS mailing list:

Re: [otrs] ACL

That is really sad! $me-{disappointed}-{'Bid-sigh'} Any current plans on this? Louis Nils wrote: That is not working in the current version of OTRS as a FreeTextField change does not reload any other field yet. DISCLAIMER This message is intended solely for the

Re: [otrs] ban of otrs Digest, Vol 21, Issue 17

Hi all, We contacted the sender first but received no answer until now. Today we requested internally to ban this sender. Please be patient ;-)) On 04.06.2010, at 13:59, Marco Vannini wrote: just a question, could not be possible to ban this ? 2010/6/4 mrem...@truecom.pl W dniach 03-06

Re: [otrs] ban of otrs Digest, Vol 21, Issue 17

Thanks for the hard work! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Viernes, 04 de

Re: [otrs] ACL

Hi, On 04.06.2010, at 15:53, Louis Becker wrote: That is really sad! $me-{disappointed}-{‘Bid-sigh’} Any current plans on this? Nils wrote: That is not working in the current version of OTRS as a FreeTextField change does not reload any other field yet. Not that I am aware of, but

Re: [otrs] ban of otrs Digest, Vol 21, Issue 17

I see... if it was in eng at least :D Thank you and sorry :D 2010/6/4 Alejandra Piedra alejandra.pie...@iica.int Thanks for the hard work! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int *De:*

[otrs] Hide or Remove SLA drop down

Hi Could anybody let me know if its possible to hide or remove the SLA dropdown box from the customer portal of OTRS ? Regards Winter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Hide or Remove SLA drop down

Hi, On 04.06.2010, at 21:13, Alejandra Piedra wrote: Search for [itsm]Internal SLA’s , that’s a thread that has all the steps for disabling the SLA’s from the customer interface. De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Silver springs Enviado el: Viernes,

[otrs-de] ODER-Verknüpfung bei der Generierung v on Statistiken

Hallo OTRS-Liste, wir würden gerne eine statistische Auswertung mit einer ODER-Verknüpfung innerhalb der Tickettexte erstellen. Diese sollte ungefähr folgendermaßen aussehen: -Liste Tickets auf, in deren Tickettext Text1 oder Text2 vorkommt. Ich hätte vermutet, dass dies dann über