[otrs] Sharing tickets across customer users

Hi, I'm trying to get OTRS to allow customer users to share tickets in same group and eventually I will have two groups. I made the mysql db change per http://doc.otrs.org/2.4/en/html/x1801.html mysql> ALTER TABLE customer_user ADD customer_ids VARCHAR (250); Query OK, 1 rows affected (0.02 sec)

Re: [otrs] SOAP problem

Hi, Sorry, please ignore my email, haven’t read the followups before i answered. Good to hear it is solved for you now ;-) On 15.07.2010, at 21:22, Nils Leideck - ITSM wrote: > On 14.07.2010, at 15:47, Sándor Fehér wrote: > >> I would like to create tickets and articles via OTRS SOAP interface

Re: [otrs] SOAP problem

HI, On 14.07.2010, at 15:47, Sándor Fehér wrote: > I would like to create tickets and articles via OTRS SOAP interface. > This is what I have done so far. > > - added SOAP user and pass at OTRS Administrator menu (Framework-Core::SOAP) > - installed SOAP::Lite Perl package > - ran otrs.checkModu

Re: [otrs] define different ticket state for different ticket types

HI, On 15.07.2010, at 10:21, e c wrote: > I need to have more types of ticket "states" for different ticket types. > Is this possible and how can i configure this? States and Types and not in any relationship in OTRS. You can define more states in the Admin panel and with ACLs you could define

[otrs] Queuewise Timezones!

Hi,   Is there any way to have Queuewise Timezones for Queues?   E.G. Queue ABC tickets has timezone of GMT +0530 and Queue XYZ tickets has timezone of GMT -0100   regards, amit   - OTRS mailing list: otrs - Webpage: http://otrs.

[otrs] define different ticket state for different ticket types

Hi all, I need to have more types of ticket "states" for different ticket types. Is this possible and how can i configure this? thanks, Ed. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi