Re: [otrs] Name in list of services appears cutted

Rui Francisco wrote : We have a long list of services, some of them with a long description. In the agent email ticket button, the longest service names appear with [..] and not enough description Where can i change this setting to allow the full service name ? Hi Rui, usally the correspon

[otrs] How to become a user client as an agent?

Louis If the user client account already exists? Sergio - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERP

[otrs] Name in list of services appears cutted

Hi, We have a long list of services, some of them with a long description. In the agent email ticket button, the longest service names appear with [..] and not enough description Where can i change this setting to allow the full service name ? Thank you Rui Francisco -- Rui Francisco Infrae

[otrs] OTRS Error POP3 error

Hi We run OTRS 2.3.7 on Debian Lenny. When a new ticket sent via email, it is set to a email box and otrs picks it up via POP3 and puts it into a new queue For some reason, from last week we have been getting this error message very time the POP3 script runs 'Useless use of anonymous list

Re: [otrs] How to change text in customer ticket updatenotification?

Hi Paul Can you be a bit more specific about which "update" you are talking. When is this message sent to the customer? I have been able to generate customer notification using the "Notification (Event)" event module. I am currently sending the customer an e-mail when his ticket get moved into an

Re: [otrs] How to become a user client as an agent?

Hi Sergio Agent must just create an account via the customer interface. Louis From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sérgio Cintra Sent: 26 July 2010 19:58 To: otrs@otrs.org Subject: [otrs] How to become a user client as an agent? Hi there How to b

[otrs] Notification Event create e-mail with attachment

Hi I have set up a notification event to notify customers whenever an agent/owner adds an external note to a ticket. However, when the mail is delivered (at least to my MS Outlook 2007 client), the mail has the text as expected, but also an attachment with the HTML code of the message. The a

Re: [otrs] Customer User link to Config Item class elements

It looks as in the attach ( I know gif is deprecated but it is smaller ;) ) On Tue, Jul 27, 2010 at 12:40 PM, Egor Tsilenko wrote: > On 07/27/2010 12:03 PM, Marco Vannini wrote: > > AFAIK no but it is possible for a CI to be modified in a manner to have a > customer in it: > > (My ie) > { >

Re: [otrs] Customer User link to Config Item class elements

On 07/27/2010 12:03 PM, Marco Vannini wrote: AFAIK no but it is possible for a CI to be modified in a manner to have a customer in it: (My ie)  {  Key => 'Owner',  Name => 'Owner',  Searchable => 1,  Input => {  Type => 'Customer', 

[otrs] How to become a user client as an agent?

Hi there How to become a user client as an agent? And would like to thank the response previously sent about my last questions. Many thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

[otrs] Error in the log about freefield

Hi there, I have an error in the log when I create tickets. Here is the message: Unknown column 'freetext16' in 'field list', SQL: 'UPDATE ticket SET user_id = ?, change_time = current_timestamp, change_by = ? WHERE id = ?' The problem is that the owner of the ticket and the customer id (and a

Re: [otrs] Customer User link to Config Item class elements

AFAIK no but it is possible for a CI to be modified in a manner to have a customer in it: (My ie) { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'Customer', }, }, HTH MV On Tue, Jul 27, 2010 at 9:38 AM, Egor Tsilen

[otrs] Customer User link to Config Item class elements

Hi otrs geeks! Is it possible to create links beetween Customer Users and Config Item elements? Thanks in advance. -- Егор Циленко - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma