Here’s how I understand it:
“New” was created by a customer (via email or web interface), and has had no
agent act upon it.
“Open” was either created by an agent, or has been acted upon by an agent.
Geoff
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jober
M
Hi,
What is the diference between the ticket's states "NEW" and "OPEN"
Thanks
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