[otrs] Can you stop otrs processing requests with multiple addresses in to, cc, bcc

Hi, Is there any way to stop OTRS processing requests with multiple addresses in the email please? Many thanks, Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

[otrs] accounted time for change conditions

Hello, We're defining conditions for changes and we came across a small doubt: How is accounted time for work orders measured? hours? minutes? When does that time start? Thanks, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

Re: [otrs] STATS - Ticket closed with SLA Violation

Hello Ruslan, I'm glad you like it :D As you can see it's a workaround tropical-style. If you get the chance to improve it or to come with a better approach, could you please share it with us? Thanks! Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 27 August 2010 07:04, Rusl

Re: [otrs] Help Me please...

Joseph Thomas wrote : [...] when i click this link..[ Customer Users <-> Groups ] im getting a message like this, Warning: Sorry, feature not active! *Comment:* CustomerGroupSupport needs to be active in Kernel/Config.pm, read m

Re: [otrs] Help Me please...

On 8/27/10 8:01 AM, "Joseph Thomas" wrote: > wat should i do for this? > pls give the steps that i want to do. >From your postings so far, I'd say you want to do the following steps: 0. Read the error message, and note the "read more about this feature in the documentation" part of the m

Re: [otrs] Help Me please...

it's a joke and you are a bot ?! :D On Fri, Aug 27, 2010 at 3:01 PM, Joseph Thomas wrote: > > > Dear Team, > we have a set of customers and i want to manage those > customers in a group. > how can it b possible? > > when i click this link..[ Customer Users <-> > Groups

[otrs] Help Me please...

Dear Team, we have a set of customers and i want to manage those customers in a group. how can it b possible? when i click this link..[ Customer Users <-> Groups] im getting a message like this, Warning: Sorry, fea

Re: [otrs] STATS - Ticket closed with SLA Violation

Praise you Leonardo!!! ))) And nice trick BTW ) I was trying to - rewrite module ) On 25 авг, 23:30, Leonardo Certuche wrote: > Hello, > > I'm also sad of OTRS behavior regarding SLAs. In order to save somewhere > else SLA times before they get reset, we're using the following SQL table > and

[otrs] manish ramteke wants to stay in touch on LinkedIn

LinkedIn User, I'd like to add you to my professional network on LinkedIn. - manish ramteke manish ramteke Software Engineer at Persistent Systems Nagpur Area, India Confirm that you know manish ramteke https://www.linkedin.com/e/-djuqdm-gdcv9ngg-1g/isd/1607925125/8y3hTWei/

Re: [otrs] Help Me please...

Again, Please try RTFM before and try also some google search and some mail-archive search. for this: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363 and if no luck try considering Arnold hint to involve some OTRS con

[otrs] Help Me please...

Dear Team, i have a problem with email configuration.when i run my postmaster mail account, i hav a problem.Here im attaching the print screen of that issue.Pls Help Me...soon <>- OTRS mailing list: otrs - Webpage:

Re: [otrs] email configuration?????

Joseph Thomas wrote : How do I configure email send and receive on the OTRS system running on a windows server 2008? Hi Joseph, have you already tried to configure it according to chapter 7 of the manual (http://doc.otrs.org/2.4/en/html/c1572.html) ? Regards Alexander -- radp

Re: [otrs] email configuration?????

Joseph, no offense, but please start by reading the manuals and doing some research. If you have specific questions, please post all the details here and let us know what you have already tried to get it working. If you do not know your way around configuring software, you might be better of by h

[otrs] email configuration?????

Dear Team, How do I configure email send and receive on the OTRS system running on a windows server 2008? Help me .pls give the certain steps that i want to do in otrs. - OTRS mailing list: otrs - Web